Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured for Public Liability and Property Damage - no claims made for either up to this point.  All  work is guaranteed.  We even have the guarantee written on our van for all to see!!

Question 2

What do you like most about your job?

Accepted Answer

We are proud interior cleaners. It is very satisfying to make a difference in customer's busy lives. The praise and appreciation received from customers also gives us good reason to continue providing our superior service.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

All our team members are police checked and we are fully insured in the unlikely event of any damage. We also like to be punctual. If we are running behind schedule at any time, the customer is always notified. Please refer to our website for further information.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

All work is guaranteed.  We will fix any part of the quoted job that you are not happy with - no argument.  We are proud business owners and have an excellent reputation to uphold.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

By meeting with the customer on site and discussing the requirements we are normally told all that we need to know in the course of the conversation.  We do ask questions, as necessary, to fill in any gaps.

Question 6

What makes your pricing competitive?

Accepted Answer

We always endeavour to provide value for money.  Delivering a very high quality of finish coupled with our work guarantee on all quoted work puts us ahead of the field in our industry - 'Setting the Standard'.

Question 7

How do you normally charge for your service?

Accepted Answer

We like to do onsite, comprehensive written quotes tailored entirely to the customer's requirements.  The customer can also be comfortable with the people doing the job in their private space.

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are interior domestic cleaners. We specialise in regular cleans, spring cleans and move-out cleans.  Other specialty cleaning includes ovens and windows.

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have been in the domestic cleaning industry since November 2007. In that time we have built up a considerable amount of experience. We are very proud of the work we do and the significant number of regular customers we have are testament to this high standard of finish.

ReflectShines Quality Cleaning

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