Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

1. we have complete public liability 2.we have complete workcover for all employees and clients 3.we are licenced with qbcc 4. all vehicles and tools and equipment are insured.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I started off as a laborer  with my father in law as he was a master renderer from south Africa and taught me all aspects of solid plastering and my business grew from there.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I once rendered a 8 unit industrial unit and did a complete makeover on the outside . 3 different colours . prob 30 years old.  it cost the client $28000. he then sold the whole complex for another $200000 than he had it before and sold it within a week  just due to complete render job and colour .

Question 4

What do you like most about your job?

Accepted Answer

supplying a perfect product to the clients satisfaction for the right price so both parties are happy. transforming a once older and drab home into a modern post 2010 home to sell or enjoy.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

they must question relevant insurance ie workcover and public liability. they must do a licence search with qbcc and check if they have any defaults. they must get a fixed price signed off on a contract supplied by tradesman. and must know who does the clean up. this causes trouble

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

normally people question colours and what the total finish will look like. they are not overly interested in the render process due to lack of knowledge,but that's where we come in with the render expertise. so they question roof colour, eave and facia gutter colour and even window frame colour .

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

as previously said, we have been doing this for 25 years with up to 25 employees and have no marks against us with qbcc.i have never been called back for rectification. and we know what people on the Gold coast are looking for ..

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

we specialise in renovations, start to finish , dismantiling all exteriors from hot water systems to air cons, down pipes , removing sills, adding or taking away brickwork , blueboard and eps foam. we square up arches and create square piers out of round posts, all done by licenced tradesman.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. can the customer provide a good faith deposit of approx. $1000 2. can the customer pay bill within 7 days 3.and that the customer knows exactly what finish the want as they vary a lot.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1.the customer can do the stripping of all external fittings using there own trades or doing it themselves. 2.the customer can do the refixing of all external fittings. 3.the customer can do the clean up and take away all rubbish

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

because one flare is a referral business , we respect that wish to look after its clients so we do a 10% reduction in final costings so we continue to get referrals.

Question 12

What makes your pricing competitive?

Accepted Answer

after being in the trade so long we know how to be competitive without reducing quality levels. we r not budget renderers,as we know what it demands for top job but at the same time we are in it for the long hall so we do not overcharge.

Question 13

How do you normally charge for your service?

Accepted Answer

we work out a m2 age rate for the job for the complete system inc painting if required. or just a job quote rate which makes us totally responsible for the whole job start to finish. NO ONE else to blame. just us.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

renovations to new and existing homes. it doesn't matter what the substraight is to render ,we have the system for it. we also have excellent client relations. we work with u from start to finish ammicabily.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

ive been in the trade for 25 years doing renovations and new homes, factories ,shop fronts and all commercial work. all of my employees have 20 years in the trade and know the old school art of rendering.

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