Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we have attached our professional indemnity insurance. We will always lodge your BAS on time when we have received all of your paperwork.

Question 2

How did you decide to get into your line of work?

Accepted Answer

As a husband and wife team, we have over 20 years of business management and bookkeeping experience between us, and wanted to do something together that would allow us to use our skills to help small businesses.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Our favourite customer stories always involve hearing positive feedback from my clients. One of our new clients recently told us that she was so grateful that we were working on her books. She had interviewed several other bookkeepers and felt that we were the only ones that had really listened.

Question 4

What do you like most about your job?

Accepted Answer

We love helping clients with keeping their bookkeeping up to date and getting their BAS's lodged on time. Knowing your figures is very important in helping you grow and take control of your business. We are strong believers that keeping a company's bookkeeping up to date can avoid a lot of unnecessary stress.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

A customer should always ask if the service professional is a BAS Agent and if the service professional is insured.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers like to know how they get their paperwork to us. We are fairly flexible as we are fully mobile bookkeepers, so we collect our clients paperwork either monthly or quarterly at a time that suits them.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

What makes us the most reliable and trustworthy people for the job is that we have been working in bookkeeping and business management for over 20 years with small and larger businesses. We understand the need to ensure confidentiality amongst all of our clients and the need for accuracy.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We have affordable package prices that suit all small businesses. We are experienced bookkeepers and are reliable and trustworthy. In addition we will be able to give you advice if you require it on how to manage your business more efficiently.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Typically we ask the following information: - Are they a company or a sole trader? - Do they have employees? - Are they on the cloud? - Are they up to date in lodging their BAS's?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. We can do an overview of their expenses that they have currently been claiming and make sure that they have been claiming everything that they are entitled to. 2. Make sure that their business structure has been setup correctly. 3. Check that all ATO lodgements have been lodged.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We would like to offer Oneflare customers our first initial consultation free of charge. We will also provide them with our shoebox kit.

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive because we have researched the current hourly rate of a bookkeeper to ensure that we are competitive, we are a BAS Agent, and our systems and processes are very efficient, allowing us to charge competitively for our packages.

Question 13

How do you normally charge for your service?

Accepted Answer

We offer package deals if you would prefer to know your monthly package price or we can offer you our hourly rate of $60p/h plus GST.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in bookkeeping for all small businesses as well as tradies. We also have clients in the Real Estate, Retail, and Food and Beverage industries.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have over 20 years of bookkeeping and business management experience. We are a registered BAS agent and Quickbooks Online and Xero Certified. Other software we have used are MYOB, Cashflow manager and Reckon accounts.

Shoebox Books Brisbane North West/Central

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