Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I do guarantee my work. I always do. Every person working with us goes through a special training with our experienced trainer. In my team, there are only people who do the work the best they can and continuously. I randomly go and check on their work as well as our trainers. I ask for feedbacks. And we do give regular feedbacks to our people. We work as a team.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I worked in many different industries. I realised I can manage people myself, train them and they can do a great job.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

we would love to share it with you, because we do have so many stories, but as I mentioned before, we do not talk it out. The reason is simple. if the person would read this, I know we wouldn't put their name here but that person would know we are talking about her/him and that's not fair.

Question 4

What do you like most about your job?

Accepted Answer

I like the interaction with our clients. I do appreciate, when they start to trust us and they tell us their feedback.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Why are you doing this job? That is the best question to ask. You can find out a lot from the answer.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most common question I would say is : How much do you charge per hour? My answer :$35/hr Can you do me a special price? (Would be the second most common question).

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I can give you hundreds of references, which will be "wow". But those are just a piece of paper. I believe its always best to give it a try, have your own experience and after that, you will see.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I work in aged care,child care and cleaning industries for quite a long time. Simply because I love it, Im here to help others. I work with a team of 20 girls with European background, we love what we do and we do it with love. We specialise in age care, childcare, home help, maintenance and cleaning. We collaborate with other big companies like Concrete culture etc.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

I need to talk to you, I need to know what your expectations are, how long will you need our services for, there are so many questions depending on what you are looking for.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We all want to save money and that is absolutely ok. You can save on clothes sale etc. But do you really want to get the best care for your loved one and expect it for cheap money? We are working with human beings, not with food or clothes or material things... Same with childcare, cleaning, any kind of job.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Our prices can be personalised - it all depends on what you need. Please contact Andrea to discuss more options. We also do have a special offer, BRING NEW CLIENT and receive DISCOUNT FOR YOURSELF

Question 12

What makes your pricing competitive?

Accepted Answer

Our price list/rates are all set up. Some people find our prices too high. I always ask them one thing? " When you go for a breakfast on Sunday morning with your partner ( for example), how much are you willing to pay? Is up to $50 is OK? Compare brekkie to 1hr care after your loved one. Is $35 a lot? Or with cleaning, we do the work instead of you, so you can spend that time doing things you like.

Question 13

How do you normally charge for your service?

Accepted Answer

Our regular rate is $35/h but it all depends on the Quote, what would you like (type of services) etc.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Child care; Elderly care; Home help=ironing, cooking, transport, companionship; Pet care ( walking dogs etc); Maintenance; Deep cleaning, end of lease cleaning, after renovation cleaning, regular cleaning, commercial cleaning.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

first aid certificate, certificate IV in age care, working with kids certificate, hotel management, cooking certificate from Toulouse and Calabria, references from royal family in Saudi Arabia

Andrea Beniacova

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