Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I have public liability insurance to 20,000,000

Question 2

How did you decide to get into your line of work?

Accepted Answer

I started up an Industrial Cleaning business in Sydney, then sold it after 10 years and moved back to Adelaide. I have been a Sole Trader for the last 3 1/2 years

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A client had a problem with her Evaporative A/C during a 40 degree spell. She was told by another company it would take 2 weeks and over $400.00 to do the work. I did the work for under $100.00. She sent a letter of thanks to the air conditioning warehouse at Richmond to pass on to me.

Question 4

What do you like most about your job?

Accepted Answer

Flexibility of hours, meeting people and working mostly outside

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you do free quotes Yes, I will generally get the work done within 2 working days 7 days a week

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

For evaporative A/C units the price for a clean is $85.00, pads, pumps & filters are onsite quotes

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

As a sole trader, any problems with any work carried out by myself falls back on me, so I have to make sure that the client is happy

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Prompt service, no call out fee

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Type of Evaporative, how long since the pads were changed and do you have an idea of what the problem is

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Know what brand of Evaporative you have, how many outlets there are in the house and what model if possible

Question 11

What makes your pricing competitive?

Accepted Answer

Sole trader, with little overheads and no office staff

Question 12

How do you normally charge for your service?

Accepted Answer

On site quoting

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Cleaning of air conditioning systems & commercial cooking exhaust systems

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

20 years experience in the air conditioning cleaning industry

Sky Duct Cleaning

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