Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, All work that we carry out has a warranty, pending on the repair itself or the parts supplied. All  quotes contain information on the warranties.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was in the building industry and it was very quiet as it always is just after Christmas so I decided to get a job at a pool shop

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I once help a customer find a leak in their pool after they had actually have no less than 3 other people out to find it. they were amazed when it only took me 5 minutes to find and fix their leak which was driving them to despair. it was the best result ever

Question 4

What do you like most about your job?

Accepted Answer

I enjoy the challenge of solving problems and helping people who have had difficulties in trying to get their issues resolved

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Every customer should ask the person they are hiring theses questions How much experience do they have, Have they come across this problem before, How long have you been in business for

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most common question people ask me is if their particular problem can be solved or repaired. The answer to that is of course yes, every problem is repairable, its the cost of course for each solution that varies.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have been in this industry for over 20 years and have been trusted to carry out my work in peoples backyards and homes nearly every day during that time. I consider myself a trustworthy and reliable person

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I have over 20 years experience in the swimming pool industry and provide excellent, professional and friendly service. I am able to quote on all types of swimming pool repairs, including concrete or fibreglass pools

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Exactly what the problem or issue is that you need repaired. The time frame you need it done in. The general budget that you have in mind helps, I will be able to advise you on this over the phone prior to coming out, to ensure we both know what to expect

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Clearly define what your problem or issue that you are having is so it will save time in evaluating your situation Know what level of repair you require, such as just to function or need perfect appearance. Let me know what if any thing you are prepared to help out with or do yourself

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

One Flare Customers will be given a 10% discount on all works required. Simply by going through One Flare for your quotation.

Question 12

What makes your pricing competitive?

Accepted Answer

Paying for experience is always better because you only need to do it once. It is much more value to hire someone who has been in the industry for a very long time and worked in many areas of their chosen field

Question 13

How do you normally charge for your service?

Accepted Answer

I always provide a written quotation for all work. Generally I would visit your property and assess the work required to fix the problem and then provide a written quotation. I prefer to email all quotes and invoices and my preferred payment is through bank transfer. I provide a warranty on all work

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Problem solving difficult repair or operational issues. This could range from equipment problems, difficulty maintaining water quality, structural issues, leak detection, skimmer box replacement, water line tile failure, pipe-work faults or stain/rust repairs

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have over 20 years experience in the swimming pool industry and have a trade background. I have built and renovated swimming pools as well as Managed Pool shops. My knowledge is very broad and covers all aspects of swimming pools from water chemistry to construction and maintenance

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