Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Star Express Cleaning and Property Services carries a 20 million dollar public liability insurance with AAMI. We apply a 7 day Platinum Service Guarantee to all accounts that are paid in full.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Well I didn't exactly grow up thinking I wanted to be a cleaner, but I loved organising and spring cleaning and just fell into it. My passion is helping people and I have personally met and enjoyed looking after my clients over the years. I'm very blessed to have my wonderful team too.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

During the 2011 floods we were able to give back, and support our clients who had lost everything. This was a devastating time , yet very rewarding to help people get back on their feet.

Question 4

What do you like most about your job?

Accepted Answer

First impressions count. We work beyond a basic check list to ensure your needs are met and we absolutely love our job. Check out and like our Facebook page to meet our team :)  https://www.facebook.com/StarExpressCleaning/

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

We have so many questions and answers for you on our FAQ page! https://starexpress.com.au/faq/  This might help or we are available to answer your questions on helpdesk@starexpress.com.au

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

What ever you do, don't leave your premises in the hands of inexperienced cleaners. Star Express staff are professionally trained on safe methods of cleaning and quality service. Ask us for details of the quality control measures in place to ensure you get the job done to your satisfaction.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Relax While We Handle...Your Fortnightly Clean, Preparation for Sale Spring Clean, Bond Clean and Your Gardening. We service HOMES and OFFICES in Brisbane with our 7 Day Platinum Service Guarantee.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Estimates over the phone are not usually accurate so we are more than happy to do an onsite quote.  What we need to Know: Date Service required, Location, address and building type

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

To make our house cleaning services more efficient, we ask that you consult our management team if extra time is required or you wish to change your quoted schedule, prior to a visit from our housekeeping team and remember to de-clutter the area we are working in and secure your pets safely.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Mention that you found us on Oneflare and we'll give you a complimentary shopper bag filled with goodies to remember us by.

Question 11

What makes your pricing competitive?

Accepted Answer

We're results driven to give you the best possible service. We have been cleaning homes, offices and gardening properties like yours since 2003 . Our professional cleaning and gardening teams give you more time to enjoy your family, weekend activities and a clean home / office and property.

Question 12

How do you normally charge for your service?

Accepted Answer

We have interest free payment plans accept Visa, MasterCard and direct deposit transfer. Please add your invoice number as your reference for allocating your payment to your account if emailing remittance advices. In most occasions a deposit or full payment will be required prior to commencement.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We love preparing homes for sale, and projects that have multiple services  all required within a short space of time. We thrive on the pressure of instant successful results (like getting a home ready for market in the short space of a week) and look forward to chatting about services you require.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Star Express is a Brisbane based and recognised leader in residential home cleaning services. Our residential house keepers have provided quality, reliable cleaning services for more than 10 years. Each house keeper (individual or team) comprises of licensed, uniformed housekeepers. And you always have access to our main office to discuss your service requirements.

Star Express Cleaning & Property Services

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