Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I am currently applying for business insurance. I do guarantee my work 100% customer satisfaction guarantee full refund if job isn't completed to the customers expectations.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I've always had an interest in technology, it is very fascinating with how it works and can improve our everyday lives. From emailing people, to automation of repetitive tasks, I love finding methods to help people focus more on the key enjoyments in their life by letting technology do the hard work

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

My favourite customer story has to be about when I traveled to a customers business approximately 1 hour away involving upgrading their computer to a new one. Throughout the process I upgraded their computer, improved their network, backed-up their phones and taught them how to use it. It was great.

Question 4

What do you like most about your job?

Accepted Answer

The people, without a doubt. I love to help people first and foremost because I enjoy seeing the positive impact it has on an individuals life when it is working how they require. It is satisfying know that i've completed my work well and changed the life of someone else in the world.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

To hire the right individual I always suggest to people the following: - Their experience in the industry to provide confidence you will be taken care of - Do you provide 100% customer service guarantee? - Their price and is it suitable for your budget? - Why do you do this type of work?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Questions I get asked a lot are: - Where is your office? A. Bendigo, White Hills - Can you fix Macbooks? A. Yes. - Do you support small businesses? A. Yes - Do you charge for travel? A. No, unless it is extended travel exceeding 1 hour each way - What are your fees? A. $50 p/h excuding GST

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

With over 10 years combined experience working in schools, local government, state government, private IT, and finance industry I have all the skills, experience, reliability and capacity to take on any job my way. I am trustworthy because I am honest, open, friendly, understanding and fair to everyone I support. To verify my trustworthiness please see my business page on Facebook reflects this found here --- www.facebook.com/techfix2u

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

TechFix2U is run by a professional who can fix all your problems with excellent service and a smile. I work efficiently, professionally and with integrity that every job I want to complete 150% to the highest standard. Rest assured your IT issues will be resolved with me!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

I need to know: - The nature of the job i.e is it a repair, new computer, wifi/internet issues, phone issues - How quickly this issue requires addressing? - Are there any other tasks you require assistance with also? - Do you need parts for this job?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

To save money when I start work please provide me a clear idea of your issue/s, any login accounts needed, and special requirements for the task.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I offer my customers a 100% customer satisfaction guarantee. I also offer an exclusive offer to Oneflare customers that they will get 10% OFF their support if they provide an honest review on Oneflare.

Question 12

What makes your pricing competitive?

Accepted Answer

My prices are competitive compared to my competitors along with efficient and professional service. I also provide 100% guarantee that if the issue isn't fixed to your satisfaction I offer a full refund. I also provide free support after the task is completed to ensure it is completed correctly.

Question 13

How do you normally charge for your service?

Accepted Answer

I charge $50 per hour plus GST for the first hour including the call out. I then charge $50 per hour plus GST in 30 minute increments after. I discuss with you if the job is going to take longer than an hour beforehand so you are well aware of the costs involved.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

My main specialty skills lies in IT support including mobile phone support, desktop and laptop repairs and support, home network and wifi support, ADSL and NBN support, backup and recovery solutions, remote support solutions, business software solutions for all industries and training.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Why I am best for the job? I love to help people, period. I pride myself on my ability to relate to people, explain things in terms you understand, assist you with all your IT problems from repairing your computer, fixing your internet on your laptop, your home wifi, to setting-up your printer - I can do it all! I want to be your go-to person for ALL your IT issues because I want to make YOUR life easier without having to worry about technology getting in the way! I can assist you with building your social media pages, your website, logo, and much much more!  From 10 years experience working in IT these are all my skills: - Experience working with students, teachers, government works, private businesses, private individuals, farmers, and much more! - Computer and Laptop repairs - Mobile phone repairs and software troubleshooting - Expert in building custom-made desktops and laptops - Acquisition of licenses and software for you - Anti Virus Removal - Expert in Microsoft Windows, Office and Macintosh - Expert in Microsoft Server 2003 to 2016 and the automation tools - Printer and scanner installation and troubleshooting - Backup and recovery of data - Home Internet and Wifi - Software upgrades of Windows, Macintosh, Accounting Software, Microsoft Office, Adobe and much more - Website development and implementation  Qualifications: - Certificate III and IV in Information Technology - Advanced Certificate in Graphic Design - Advanced Certificate in Social Media Marketing - ITIL(Information Technology Infrastructure Library) Certified - Shopify Certified Expert and Partner - Facebook Certified Partner

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