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Frequently Asked Questions
Is there a particular aspect of your trade or industry that you specialise in?
We specialise in consulting and taxation work. Steven Thomas CPA is the Consultant and BAS Agent, whilst Jade Jia CPA of JJY Taxation is the taxation and financial planning specialist. We work alongside each other in a referral association in south east Melbourne.
How do you normally charge for your service?
It depends on the job. In terms of consulting work all fees are fixed unless an hourly rate is requested. For taxation work, the job charge is negotiable with Jade Jia CPA of JJY Taxation. If you have any queries you are most welcome to contact either of us..
What makes your pricing competitive?
Our pricing is competitive because it is based on value for service and not just a number plucked from the sky. The idea should that if you are well organised and make our life easy, then there may not be a need to charge high prices at all. In every case please check with Steven Thomas CPA or Jade Jia CPA regarding pricing prior to agreeing anything.
Are there any special offers you would like to offer to Oneflare customers?
Please ask either Jade Jia CPA or Steven Thomas CPA if anything is available. It really depends on the technical nature of the work involved and what our suppliers have on offer for us. As the the saying goes, if you don't ask - you don't get.
How can a customer save money before you start the work? Please give 3 tips
Always be well organised. The neater and cleaner your accounts and bookkeeping is the far easier it is for us to offer a better deal to our customers. If in any doubt at all please ask Steven Thomas CPA or Jade Jia CPA.
Why should a customer hire you over another service provider?
We have been in the industry for twenty years, in a variety of roles that has built a vast library of knowledge and experience.
What experience, skills, qualifications or training do you have to make you the right person for the job?
We are Xero certified advisors, myob essentials advisors and cpa accountants.
We have a number of staff and subcontractors that meet our high standards.
What are the typical things that you need to know before you can provide a quote to a customer?
We need to know what work has been done to date and what needs to be done. We need to know if there are any issues that require care.