Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured and yes I fully guarantee my work. I'm not happy unless my customer is happy.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We wanted to have a great work life balance with flexibility and the ability to provide every customer with professional and reliable service so everyone can spend more time to do spend doing what they love as opposed to spending free time working at home to keep their property's in the condition they prefer.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One of favourite clients is a elderly  gentlemen who is extremely property proud whom sadly can no longer maintain his property to his high standards himself due failing health, seeing his smile and gratitude of our services which keep his property as he himself has always kept up pristine, along with his knowledge we are always more than happy to go that extra mile on the smallest or largest request. We take as much pride in keeping his property just he has always loved keeping it.

Question 4

What do you like most about your job?

Accepted Answer

Seeing first hand plus also receiving great customer feed back and satisfaction. The visual transformation from start to finish of every job we attend (please at your leisure check out our before and after photos)  The chance to meet people from all different walks of life and backgrounds. Working outdoors and not one job is the same as each other.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you have all the equipment required for the job at hand?  Are we able to contact and reschedule if the need arises? Are you able to provide a invoice on site if requested?  What payment options are you able to provide?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can you provide reliable and regular service?  Our answer is always yes and we are happy to be flexible and work in with customers secedule to the best of our ability (work load and whether permitting)

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are police fully checked and approved and we pride ourself on communication with our customers. So our customers know exactly what to expect and there is no confusion.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Because we are a professional, reliable and fully insured canpany who are happy to go the extra mile and negotiate with each individual customer to come to a agreement that suits both parties.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Weather you have children or pets on the property and are requiring weed control as we need to know if we are manually pulling the weeds or using weed spray.  Each job will be charged on a individual basis.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

By contacting us sooner rather than later as the more over grown and out of control your property becomes the larger the job will be and the price will become higher to get it back under control. Regular maintenance will help keep your property under control and keep your costs down. If you are happy for us to use your green waste bin then there will be no charge for disposal.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are happy to negotiate good deals and look after people who wish to become regular customers who are looking for a friendly reliable and professional service.

Question 12

What makes your pricing competitive?

Accepted Answer

We are a small family business and do not have the over heads larger commercial canpanys. There for we are able to keep our over heads down and pass our savings onto the customer.

Question 13

How do you normally charge for your service?

Accepted Answer

On a case by case basis as every customers requirements are different and we do not compare one customers job to another customers job.  There is such a wide variety of different tasks that require different equipment and skills.  Due to this work required is charged on either the set rate if possible or an hourly rate.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are skilled in many different fields. There is no silly questions, please don't be afraid to ask as we maybe able to help.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have over 20 years experience in many different skills and services.

Top Cut Lawn Mowing Eltham

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