Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured and we guarantee our work. Each Cleaner is insured, police checked and experienced. Our cleaners are very respectful.

Question 2

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers normally ask about price and quality? Our price is low and very affordable as we don't believe in breaking your budget. We provide more value than the price every time. We do go the extra mile that is the reason that our customers consistently use our service and they are happy too.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Experience, training, respect and skills. Our cleaners continually receive training updates and we follow up with our customers after each clean just to ensure that the standard is consistent. Quality control is big to us.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

Do you have issues with quality, cleaner missing the same spot and non consistent, are you unsatisfied with your current clean, been over charged for inferior service, your cleaner is not trusted or your first time of booking a cleaner. If you have any of the above issues, we can solve your problem.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Locations, where key will be placed, does the house need access code, any pet (we like to introduce our selves to your pet) etc

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Our purpose is to clean. Customers can save time and money in the following ways:  Ensure that clothes and other mobile items are stored appropriately so that the cleaner is not spending time moving these things.

Question 7

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer discount from time to time and when such discounts come up we regularly update our page in Oneflare .

Question 8

What makes your pricing competitive?

Accepted Answer

Our prices are very competitive because we do our best to reflect fairness in every thing we do. We don't over charged our customers as you can see this from the testimonies we have received in google.

Question 9

How do you normally charge for your service?

Accepted Answer

We accept the following methods of payment:  Cash Bank Transfer Stripe  We work with every customer to find out their preferred method.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

WE SPECIALISE IN THE FOLLOWING AREAS:  House cleaning Residential Cleaning Office Cleaning Age Care Cleaning Commercial Cleaning Air BNB  SERVICE TYPE: Weekly Fortnightly Monthly One Off

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our Cleaners are rigorously vetted, police checked, insured and experienced. All our cleaners are trained and regularly updated with ongoing training so that they can continually demonstrate proven attention to details when performing their duties. WE ARE KNOWN TO ALWAYS GO THE EXTRA MILE.

Trem Clean

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