Question 1

How did you decide to get into your line of work?

Accepted Answer

I decided to get into my line of work because first and foremost I love cars. I have always loved cars for as long as I remember. It is this love of cars that translates for me into a superior job for you.

Question 2

What do you like most about your job?

Accepted Answer

The one thing I like most about my job is the WOW we often hear once a job is done. The gasp from a customer when they see the finished result is priceless. Puts a smile on my face every time.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

You should ask about the type of polish that is used when requesting this service. Make sure that whom ever you choose does not use cheap compounds that contain fillers that look good at first but wear off quickly.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q. Is that all that you charge?   A. Yes it is and is there anything else we can do for you as well?

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

We are a small family business who take pride in our work and attempt to give the customer more than what they are looking for at a price that is hard to match.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before we can quote a job we need to know only a couple of things 1. What type of car you have (small, medium, large, van or 4x4) 2. What level of service you require (wash, polish shampoo, wax)

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Remove rubbish from you vehicle and Anything you want to keep  2. Remove any child restraints  3. Be aware that there may be extra charges quoted before work starts if your vehicle is excessively dirty

Question 8

What makes your pricing competitive?

Accepted Answer

We offer more in each of our packages than our competitors. At a price that is lower than those that offer less. This creates a win/win for our customers

Question 9

How do you normally charge for your service?

Accepted Answer

We charge for a job lot. If a customer wants a wash and polish the price will be based on the size of the vehicle. The  price is agreed upon before the work starts.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in getting the job done right the first time. With outstanding customer satisfaction and service

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have more than 15 years experience in detailing vehicles. I am also a car nut. There are not many people who will love your car as much as you, I will come close though.

Ultimate Automotive Detailing

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