Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully and comprehensively insured and with being a V.I.P. Lawn and Gardens franchise owner we offer a 100% guarantee to ensure that the work is completed as agreed at the start of the the work and as always, we are more that happy to help you with any services or advice relating to your garden requirements.

Question 2

What do you like most about your job?

Accepted Answer

We are both passionate gardeners, what we love about our job is that we are "doing what we love".  The other wonderful thing is not only are we doing what we love but we also have hands on experience with garden creation and maintenance.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask for testimonials?  how long have they been around for? what sort of backing can they provide if away? do you have public liability insurance? are your contractors and yourself police checked?  Our answer to all of these questions are yes, yes and yes!

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

As a V.I.P. franchise owner, for your peace of mind we are police checked, required to hold and keep current full and comprehensive insurances in addition to this we are Master Builder Association Members (Silver - 10 years) and hold a current Victorian OH&S card.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

•         Passionate about customer service:  With our previous business experience we prided ourselves on the importance of providing quality customer service along with clear communications to go with it.  Our ambition is to give you a quality V.I.P experience when you choose us to service your properties various gardening needs.  •         Passionate about garden maintenance and property improvements:  Our passion for many years has been gardening, permaculture and general outdoor home improvements; we have built and designed several of our own gardens, water features, feature boundary designs and general soft landscaping.  Currently we have half an acre of well loved gardens with many different “garden rooms” of which we designed ourselves  not only allowing the outdoors to come indoors  but also creating a magical environment for our family to enjoy, we have also suited the gardens to the soil conditions and environmental conditions we face here on Melbourne’s beautiful Mornington Peninsula.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

For your obligation Free Quote; when you request a no obligation free quote for your home and garden requirements, we will meet up with you personally on site and go through your lawn and garden's needs, this way you can instruct us exactly what it is you want to achieve and your desired outcome.  We do not provide quotes without first viewing the property so as to ensure we are quoting you correctly.

Question 7

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

	Lawn Mowing and Maintenance 	Garden Pruning and Maintenance 	Garden Refurbishments 	Weed Control 	Fertilising 	Mulching 	Irrigation 	Rubbish Removal 	Pond Maintenance 	Outdoor Handyman Works

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