Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured for all work that we carry out which has been verified by Oneflare. All of our work is covered by our satisfaction guarantee plus manufacturers and suppliers guarantees when relevant.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Because we have many years’ experience with pools, irrigation and fencing and a lot of the work is seasonal we decided to do the lot plus any other typical handyman work. We will not attempt any work if we are not completely confident of the best possible result.

Question 3

What do you like most about your job?

Accepted Answer

The most satisfying part of the job is completing the work to a higher standard than the customer expected at the agreed price.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

•	What experience do you have in this line of work? •	Could there be any hidden extra charges? •	What happens if some goes wrong? Are you insured? •	What if I am not happy with the work? •	What if I have a problem with the work in the future? Will you still be around?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q. Are you good with fences? A. We are experienced with installing and repairing most types of fencing. Please tell us what you need. Q. Do you fit irrigation? A. We install and repair irrigation systems. New installs are designed on AutoCAD which calculates optimal sprinkler sizes and locations.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are growing a successful business so our main priority is customer satisfaction. We will only quote for work that we are experienced with. If we decline to quote it is probably because we are not completely experienced in that field but please do ask.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Quality work at affordable prices. A family run business specialising in irrigation, pool maintenance, fencing and most other handyman tasks.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Most of the time a fixed quote can be given over the phone for common work if you know exactly what the problem is. Sometimes a visit is required. The only time you would be charged for a quote is for insurance claims which would be removed from the final invoice if the job was won.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

All fuels for plant and equipment plus all basic consumables are included in our flat hourly rate of $35.00 per hour.

Question 10

What makes your pricing competitive?

Accepted Answer

Pricing is completely transparent. Most jobs are quoted at a fixed rate before the work commences. Occasionally problems need to be investigated before a full quote can be given so work would be quoted in 2 parts. We will always be honest, hoping you will tell others about us.

Question 11

How do you normally charge for your service?

Accepted Answer

Charges are usually calculated on a fixed hourly rate. Parts are marked up 20% but because they are bought wholesale they are probably still cheaper than you can buy locally. See our site for current rate. Day rates can be negotiated for larger jobs.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Pool servicing, maintenance and repairs. Irrigation system maintenance, repairs and installation both small and large All types of fencing repairs, installation and removal.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Years of experience in: •	Apart from the installation of pools they do the lot, maintenance, repairs and replacement of equipment. •	Installing and maintaining irrigation systems large and small including commercial. •	Erection, repair and removal of many types of fencing.

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