Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are an insured business and we guarantee our work to our customers. Our insurance policies cover all necessary areas that might go wrong in the process. We offer public liability, business indemnity and vehicle insurance to our customers.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Our team consists of people who have worked for other removal companies at one point or the other. All of us had realized that moving house is not only about shifting but also about sentiments involved in building a new home and we realized the room of tremendous improvement in service provided by other companies. Hence, with a vision to enhance the customer service, we formed a team and established our business which has been leaving its mark from day 1.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Each customer we have served has a story and all stories are our favorites. However, if we have to recall, few months ago, one our client who had been deceived at last moment by a removal company was intensely panicking. The client called us and we decided to immediately head to serve that customer. A few weeks later, the customer sent us gifts at our office locations mentioning that if we had not been there at last hour, he could have lost his job. It was an amazing experience and we could feel the goose bump in our bodies when we received the gift. We felt a sense of rejoice in us.

Question 4

What do you like most about your job?

Accepted Answer

Every client of ours has a new experience to share when they are shifting to a new place with amazing stories. Our job allows to experience these overwhelming emotions and we feel happy to be able to ease their experience without any problems.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should always be mindful about the hidden costs if any, insurance status and work deadline to hire the right professional.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers most commonly ask us about breakdown of costs, insurance coverage, time availability and compliance of business with the government regulations. Our team handles each of these queries by explaining each minute detail to customers until we make sure that our customers are fully satisfied.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our secured insurance policies, our uncompromised service and our clean work records make us the most reliable and trustworthy person for the job.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Not only does a customer want a good price and service, but also seeks the warmth and attention to minute details which most removal companies tend to lack. Wave Removals prioritizes its customers to a next level where good service, affordable price and most importantly a sense of satisfaction is provided, which is why hiring us is never a second thought.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know: - Exact and detailed list of the things that are to be moved. - Exact location of drop-off and pick up. - Prior communication if any extra service such as assembling/dissembling is required.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Customers can focus on these three major areas to save their money before work: - Consolidate your packaging  - Call our team for on site inspection. - Providing accurate and detailed information of the stuffs to be moved.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We provide offers to our customers during multiple occasion and festive seasons. Our promotional offers are highly attractive to our customers.

Question 12

What makes your pricing competitive?

Accepted Answer

Our prices are one of the cheapest in the state with premium service.

Question 13

How do you normally charge for your service?

Accepted Answer

Our pricings depend on the type of service required. Generally, for within the region service, we charge hourly whereas we charge a fixed price if it is related to regional moving or inter-state moving.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in interstate moving and regional moving. Also, our experienced team focus on site inspection beforehand as per the necessity, in order to provide the right quote to customer and avoid any hassles. Our accuracy and pro-active service is our key factor.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team has combined experience of more than 6 years and we have served over hundreds of customers who have expressed their happiness in working with us. Our customer retention rate is over 80% which confirms that we are the first choice of every client.

Wave Removals

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