Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we have a 20mil liability insurance with NRMA. we guarantee our work for 10 years.

Question 2

How did you decide to get into your line of work?

Accepted Answer

because i love creating and being positively occupied, i love the outdoors, i would hate to be locked up in an office environment.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Dear Yanni When my husband and I bought our rundown 2 storey Queenslander last year, one of the first things we wanted to do was transform the old burnt orange, burgundy and cream exterior into a crisp modern colour scheme of greys and whites.  We knew with a bit of TLC our grand old lady could truly be a marvel once more. To say that my husband and I are delighted with the transformation of our home is an understatement!  We could not be more delighted with what you and your team have done.  The workmanship, quality of products, efficiency and ‘no problem’ attitude of your staff is a credit to you and your company.  Each member has been polite, respectful and more often than not, humorous.  We have really enjoyed watching the “lads” come in each morning and bring the house to life. We are actually going to miss the antics of Tom and Drago! We cannot thank you enough for what you have helped us achieve and would not hesitate in recommending you to friends and others… ever.   Thank you once again, Sarah and Troy Stanbrook Nundah 2014.

Question 4

What do you like most about your job?

Accepted Answer

The satisfaction in the client's face and their positive comments  when the job is done, its our biggest rewrd

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you have a license?  yes we do ! do you hire sub-contractors?  we don't! do you have insurance?  we do! what brand of materials do you use?  we use only top grade materials! do you guarantee your work?   we do! do you have references?    we have!

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

how much will it cost? answer: let me inspect and i will give you an obligation free accurate quote.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

From years of experience we have learned that doing the right thing pays off in the end.  we pride ourselves in quality work and doing the right thing every time. word of mouth is the best for of advertising.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Because we care for your property, add prompt attention,  quality workmanship and affordable prices we are the first people to call.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

site visit is paramount to allow us to establish a clear picture of what is required. size of project and level of preparation, access, etc

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Assist with preparation,  remove difficult objects,  pay cash

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

5% off the price, if they indicate at the start that they are One flair clients

Question 12

What makes your pricing competitive?

Accepted Answer

Having a good plan in place as well as experienced staff that can carry out works efficiently minimizing waste.

Question 13

How do you normally charge for your service?

Accepted Answer

depending on the size of job, as well as  labour, materials and level of preparation required.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

ROOF RESTORATIONS:  with 30 years experience we are able to give the client a first class job at affirdable prices.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

30 years experience in the industry, worked with QBUILD in several urban renewal projects, QBCC license, extensive portfolio of satisfied clients.

Brisbane Roof and Paint

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