Success story | David from Express Carpet and Upholstery Cleaning

Here we share David’s story

After working as a fully qualified dry cleaner for 30 years, David wanted to try his hand at something a little different but more importantly, he wanted to be his own boss. 

So in 2016, David bought into a carpet cleaning franchise to learn the ropes from an established company. Two years later, he was ready to make it on his own, and from there, Express Carpet & Upholstery was born. 

Today, Express Carpet & Upholstery is a fully owned and operated family business. Growth over the years has allowed for David and his son to work full time, while his daughter works from home on the books –  it’s really a family affair. 

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Challenges before Oneflare

Like all new small businesses, David needed a way to consistently find quality customers. As a carpet cleaner, building a base of loyal customers in the first year was very important.  In this industry, repeat business doesn’t come for at least 12 months from the first cleaning service. David struggled with lead generation, marketing, SEO and getting reviews to promote his high-quality service. 

Experience on Oneflare 

“From the word go, it worked”

After being referred to Oneflare by a friend, David thought he’d give it a go. He received support throughout his onboarding and built a relationship with his Account Manager, who to this day, resolves any queries or refund requests.

David has experience using multiple lead generation service platforms but clearly explains that what differentiates Oneflare from the rest is, the “quality of leads and conversion rate”. He attributes these great results to the transparent pricing and information for customers, reviews and the user-friendly mobile app. David is a self-proclaimed “tech-no-phobe”. He likes how easy it is to use the mobile app and the instant lead notifications he receives ensures he doesn’t miss out on any work. 

Results on Oneflare

Express Carpet & Upholstery now has 

• A loyal base of repeat customers, built on reviews and referrals
• An 4.8-star rating with over 200 reviews 
• A thriving family business with the freedom to work whenever and wherever 
• A “Top-Rated” award 

David’s advice for any business looking to sign up with Oneflare is: “If something works, stick to it, and this works.” 

David explains that in the beginning, as a small business owner, he found it quite difficult to wrap his head around the fact he had to spend money to make money. But after signing up with Oneflare, he soon realised that the return on investment was far greater than the initial costs. “From the word go, it worked, and worked consistently”, he advises any small business to give Oneflare a chance to experience growth and success as he has with Express Carpet & Upholstery. 

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