Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured and we offer a money back guarantee with our services. Basically we want all our customers to be happy no matter what and if they request there money back we will do this.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I needed to leave my nightshift job and wanted something flexible so I could be with family if I needed to. I knew from previous experiences with cleaners that I could offer better service and take the time to do a really good job.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Many customers often wave me goodbye at the gate like an old friend or give me a tip because they are so happy they got a great service. For some reason it is very rare to find someone who does what they say.

Question 4

What do you like most about your job?

Accepted Answer

When I start a job you floor becomes my floor and I clean how I would like my own floor cleaned for the money. I like my job the most when I am happy with the results and so is the customer.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you qualified for the work ? Many cleaners just start because there is no industry standard. A good cleaner will be able to show you evidence of training.  Do you have a truckmount or portable machine and how many hors has it done. Truckmounts almost always have more suction and heat to perform a much better job. If the machine has done 3000 hours it is not going to work as well as it used to

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Are you a franchise ? No we are not we are husband and wife family owned and operated. We started from nothing and are slowly building up a happy customer client base to keep us running for many years.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are an honest husband and wife team. We pride ourselves in the work we do and run our business by word of mouth. this is reflected in all the work we perform.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Because we are honest and we know what it is like to book a service and have them not show up on time or not at all. We also know what its like to pick someone and cross your fingers they do a good job. We offer the service you expect but rarely receive.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What suburb, how many rooms, level of soiling from light to heavy, does furniture require moving, what capret or upholstery type ( if known ) how many m2 is the space for tile cleaning, is you tile natural stome or man made.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

For carpet cleaning we offer discount for people who do not require us to move furniture. We also offer a discount to customers that perform a good pre vacuum before we arrive so we can skip this step.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you mention one flare discount and book a service valued more than $100 dollars we will take 10 percent off. If you book multiple services we will take 20 percent off the final price.

Question 12

What makes your pricing competitive?

Accepted Answer

We make our prices as low as we can while still covering the cost of running the best equipment and cleaning products. Our prices are very competitive to other professional cleaners that produce the same results and offer the same service as us.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Many customers do not realise you can get your tile and grout restored. Many more do not realise you can get your grout colour sealed which is a great alternative yo getting your floors re grouted or re tiled.

Carpet Cleaning Brisbane by Surface Master

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