365 Cleaners Melbourne

Qualifications

To meet our high standards, businesses are requested to provide as much company information as possible (such as ABN details and any relevant industry qualifications). Oneflare has been provided with the following details for this business:

Reminder: If your job requires a qualified or licensed tradesperson, always request details regarding any relevant professional licences before work has commenced and check those details on relevant industry databases to ensure they remain valid.

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Reviews (41)

• Karthi

  Oneflare review

  16 Jun 2023

  I had been promised that they have fully equipped team and service providers to secure my bond. They failed from communication, dispatch timing and service for which they ultimately negotiating to provide 50 dollar reimbursement. Their cleaners demanded to pay in full before they start service and I did all they asked for including booking for bay etc. But they failed to clean even the dust on the floor. If I had the time I would have cleaned it better. Moreover they book for a reclean the following week and do not show up. After 1.5 weeks time my water and electricity are plugged off and they say they could not do because I did nit provide electricity! Don't believe their deceptive advertisement of full bond refund assure claims!
• Srl K

  Oneflare review

  06 Apr 2023

  Terrible. Charged additional on the day, did not complete the full job as indicated they would, "investigation" to assess the issue. Calls to their office goes around in circles. Such a big waste of money and time, I paid way too much but thought at least they would do a good job. They absolutely did not.
• Rebecca

  Oneflare review

  05 Apr 2023

  This company was TERRIBLE! They left bugs behind in several spots, marks on the walls and the oven door was filthy. When I contacted them to complain, they had a prolonged 'investigation' period that ultimately resulted in them refusing to return to re-clean. They advertise 100% bond back guarantee but do not honour this. They were sloppy and I had to hire new cleaners to complete the job. ALSO, they quoted $450 and raised the price by $100 on the day. They are deliberately under-quoting to secure jobs and then raising the price on the day of cleaning. I DO NOT recommend using this company. Terrible service all round.
• Mandhy

  Oneflare review

  18 Jun 2022

  Probably the worst cleaning company in the world. They turned up 4 hours late, charged extra as they decided 1 study and 1 bedroom was 2 bedrooms, complained about a "stained kitchen top that was impossible to clean" (which I cleaned with a melamine sponge without issue), and left the balcony glass doors uncleaned. The estate agents are demanding $180 for a poorly cleaned kitchen stove top, that they are now refusing to pay. Wholly unprofessional, unreliable and uncouth. Would not recommend under any circumstances. Beware!!
• Trudi G

  Oneflare review

  01 Dec 2021

  Poor service and communication made my end of lease much more stressful - let me down on scheduled day then I had to leave work and admit cleaners next day (was asked to leave keys under the mat?? Not secure and a modern apartment building doesn't have a mat) Clean wasn't satisfactory at inspection - they then wanted 60$ to fetch the keys and rectify and someone to be present again (3rd time in that week) Refused due to work commitments - I will now lose part of my bond to rectify their issue - a good company would have waived the fee due to the initial no show and quickly sorted the problem. Would avoid - communication was all over the place and difficult to understand

Frequently asked questions

• What do you like most about your job?

  Can I have the cleaners at the weekends ? Yes. we can arrange a cleaning session on the weekends or on public holidays.

• What questions should a customer ask to hire the right service professional?

  What if I dont like the cleaners ? We can provide a free replacement to ensure you are absolutely happy with the service.