Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured to over $1 million in professional indemity and registered under Tax Practitioners Board and fully licensed to give taxation advice.   We personally guarantee all our work and offer a money back guarantee.

Question 2

How did you decide to get into your line of work?

Accepted Answer

At 28 years of age and ready for a change of career the success of the business with it's fantastic client base drew me in and after 3 months observing I committed to begin a 5 year journey of study and becoming a hands on manager of a fast growing accounting practice. I loved this job from the very start and have picked up invaluable like minded staff and business affiliates along the way.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Too many to list!   Go to our website emstaxaccountants.com.au and check out our testimonials page for more.

Question 4

What do you like most about your job?

Accepted Answer

Making invaluable long term working relationships with clients we refer to as our friends and seeing hard working average people have small victories which mean a lot to them.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Try to find a sweet spot between your needs and the accountants specific skill set and strengths  To many people pay overpriced fees to accounting firms which are often not geared towards doing compliance work for the average person or small business owner.  Try to find a true fit and a motivated accountant who actually wants happy clients and more of them. .

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much will this cost me and how much tax will I owe at end?  The last 20 years we have made it our business to win on both of these accounts and I challenge anyone else to beat us for price and delivery of result!

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Economic Management Service has 20 years experience serving over 2,000 clients annually and we are currently uploading onto our website testimony's from many various people who have trusted us in the past with their personal tax needs.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are a friendly family business started 20 years ago in Mornington with a large range of services and very competitive pricing specialising in small businesses and personal tax returns.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Size of job, amount of years to be lodged, amount of supporting paperwork and overall complexity.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Preparation, preparation, preparation.  To be fair on all our clients a well sorted set of books saves everyone a lot of time and money.  Find copies of last lodged tax returns for reference. Pay cash and ask for a discount.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are happy to offer a free first consultation as a chance to get to meet us and have a closer look at your personal situation and needs. You will be surprised what can come out of such an interview. Many times has a previous accountant or client themselves left loose ends or has not dealt with an issue in the most effective manner.

Question 12

What makes your pricing competitive?

Accepted Answer

Our hourly rates start from $88 including GST for fully registered accountants performing preparation work.  Our rates are kept much lower than like firms as we operate out of an industrial factory and carry no debt as a business keeping our own overheads very low and eliminating the need to pass these costs on to our clients.

Question 13

How do you normally charge for your service?

Accepted Answer

To be fair on client and ourselves jobs completed as a unit eg. tax return are quoted up front from our price list to give transparency but larger jobs requiring many hours of bookwork are billed hourly to keep prices as accurate as possible for client.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in personal income tax returns and small business needs as well as mum & dad type investors.  We have a solid background in property investment and negative gearing as well.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Economic Management Service was established 20 years ago and has been providing a high level service to our clients in all taxation matters.   We have fully qualified accountants,  bookkeepers and auditors certified, licensed, insured and ready to go!

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