Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Featured Flooring are fully insured on the highest rate of Public Liability and Workers Compensation.  We offer a lifetime guarantee on workmanship and boast only 0.7% call back rate.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Featured Flooring is a family owned business.  We are now into our 3rd generation of carpet layers! You could say carpet runs through our blood. Even our staff that are not related become part of the Featured Flooring 'family'.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Our favourite customer story is of a graphic designer who wanted her floors to "pop" and become a design feature of her office.  We created a chevron (zig zag) pattern out of 2 different coloured carpets that certainly became a talking point for her and her clients.

Question 4

What do you like most about your job?

Accepted Answer

Featured Flooring staff love client interaction.  It can be daunting for some to have strangers in their home, but our expert installers will set your mind at ease with their friendly, happy dispositions and professionalism.  We also love a challenge.  We design and install completely unique carpeting to suit your needs.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q. What underlay should we get?   A. You should purchase the highest quality underlay that suits your budget.  A good quality underlay will not only feel better underfoot, but will extend the life of your carpet.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Our company provides premium products and services. We can do the installations that other can't, or won't do.  There is no type of carpet that our layers cant install and no job is too big or too small.  We can tailor floor covering solutions for all budgets, from $hundreds to $millions, we do it all with the same vigour and quality assurance.

Question 7

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Oneflare customers will receive 1/2 cost price underlay on mention of this ad.  With other companies, usually that means the cost is added to the price of the carpet or install, but we currently have excess stock to get rid of.  Get in quick!

Question 8

What makes your pricing competitive?

Accepted Answer

We offer the unique opportunity of dealing direct with the installers.  No middle man. That means lower overheads and saves you time and money.  We can't compete with the big company's buying power, but we don't have to add their mark up's on products or installation as we sell at, or close to cost price.  We are often even cheaper than the big guys!

Featured Flooring Pty Ltd

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