Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

yes, my work is guaranteed for a month after completion for any errors I the code or functionality. I tet to make sure things work before we go live, but just in case something goes wrong o we miss something I will fix it up ASAP :)

Question 2

How did you decide to get into your line of work?

Accepted Answer

i always loved art and design so when i arrived in australia, i studied multimedia to get a student visa (im from the UK) i soon realised that i was good at web design and i really enjoyed it, so here i am now!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

http://www.craiglongmuir.com I built my own website and as my own client I was particularly fun to work with...!! very easy going client and he loved my designs :)

Question 4

What do you like most about your job?

Accepted Answer

I love making cool looking websites that help my clients land new clients of their own! and of course being a freelancer i work where and when i choose, be it by the pool or on the sofa :)

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

ask about everything! ask if hosting is based in Australia on decent servers or on (cheaper and less reliable) American servers. ask about backups an updates of Wordpress files ask how many rounds of change are allowed on a design before extra charges are added ask if they will code your website with SEO in mind ask what their hourly rate after the job is completed is ask how long hey have been designing websites ask anything you don't understand!!

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q can i be on the 1st page of google for "my service Sydney"?? A unfortunately it is not that easy anymore and to get a good google ranking can take a lot of time and effort/money. It depends really on your keywords and how competitive they are. How many other businesses are trying for the same keywords and how much work have they put in to getting the ranking for them. But, a well thought out website, along with a regularly updated blog can give great results !!

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I like (and have many) repeat clients and he only way I can get them is to offer quality work at affordable prices, coupled with great customer service.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I am reliable, easy to deal with and make affordable websites that look great and work how they are meant too! take a look at my portfolio at www.craiglongmuir.com and drop me a line if you like what you see :)

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

just provide a rundown of what you need...most sites are quite similar in that they have the "standard" pages, but be specific if there is anything else you may need as anything is possible!

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

research other websites you like the look or functionality of. have your content (text/images/logo) ready to go register a domain name (anywhere will do and they are cheap)

Question 11

What makes your pricing competitive?

Accepted Answer

My prices are around average for web design, but i try and put in the extra effort to make sure we end up with a great website that we can both be proud off. If you or I don't like it, we keep going until we do!!

Question 12

How do you normally charge for your service?

Accepted Answer

For a full website package i will quote for the full job all in. Most new sites will include design and development, a years hosting, basic on-site SEO, basic logo design, content modification and insertion, analytics, etc etc

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

i have been focusing on Wordpress websites as it offers a great solution for my clients. It is no longer just a blogging software and in fact is the backbone of a huge number of websites today...

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I studied a diploma in multimedia in Sydney, then a top up course at university in Sydney, but really the best qualification is trial and error and learning on the job. I keep up to date with the latest technology and am love being inspired by great designs online.

Craig Longmuir // Freelance Web Designer Sydney //

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