Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured to detail and drive your vehicle all our services are covered and we have public liability. Some of our products carry their own guarantees and warranty. We offer a service guarantee where we will/organise to have any damages or substandard results (caused by us) rectified with no labour cost.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Detaiing had been a hobby for a while prior to starting the business and we had looked into the franchises available. In the process we found one that looked really good and had gone ahead not knowing it was a scam. to make the best of the situation that folowed we started our own and it has been a rewarding chalenge. We love our work and pride ourselves in our service, willingness to accomodate to each client and oustanding results

Question 3

What do you like most about your job?

Accepted Answer

We love providing a valued service we love the excited feedback and reaction of our clients and we love the results we get on your vehicles. We want you to fall in love with your vehicle again and inspire you to detail and maintain it regularily as a clean maintained vehicle always feels better.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you insured? What products and processes do you use? How long will it take? What is included and what other services do you provide? When are you available? Do your products contain silicone? Do you use microfibre cloths and applicators?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you only do cars?? No we do bikes, boats, 4x4s, trucks and trailers including caravans. We also do domestic and commercial cleaning.  Do you only do detailing?? We also do tinting and application of sign writing aswell as protective films and coatings. We can also arrange any paint and panel work mechanical maintenace and repair and tyre services.  Where are you located?? We are mobile so we come to you. We do have some off site locations where you can drop off vehicle and we also run a valet service qhere we come pick your vehicle up and deliver it back when complete. This service is great for those going on holiday and yes we can arrange your airport drop off and pick up.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are a family owned and operated business which values honesty and old fashioned service in our own transactions and we do our very best to deliver that in return. Being local we know the pressures and we feel that in return for your hard earned we can give you the very best results.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We love anything with an engine and we detail bikes boats trucks cars 4x4s everything. We work with car yards panel and paint and mechanics so we know what works what we can do and what will give you the best result at the best price. We value service and we work to provide you with a service you value.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

When and where the vehicle is when you want it done. What vehicle it is and what model. What you want done and the desired outcome. Any issues with the site ie no access to water power shelter parking etc

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Sign up for a car care plan! Save twenty percent of tbe initial full detail and enjoy ongoing cheaper rates.  Purchase a loyalty card! and for every ten fast details or five full details receive a free detail. And get exclusive specials.  Get paint protection! Get us to apply industry leading paint protection at up to 5 times cheaper than car yards and get the benefit of longer lasting paint but also the reduced need for exterior detailing.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Oneflare customers can receive 10% off the quoted price by filling out a customer feedback form upon our detailing professional completing the booked service. Ask our staff for the form and your invoice will be adjusted.

Question 11

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive due to our quality of work. There are cheaper car cleaners around but no one in western australia matches our price and level of finish that we are aware of. We provide premium detailing at an affordable and competitive price point

Question 12

How do you normally charge for your service?

Accepted Answer

We have two main options based on most common requested and desired outcomes. At the moment those options start from $75 for a small car and goes up depending on size and type of vehicle and options added. We can arrange alternate services tailored to your needs and we do do hourly rates for large jobs ie some restorative/show car project or multiple vehicle jobs.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We detail anything and specialise in being able to attain the best result for you. We love 4 wheel driving and 4x4s are a niche we enjoy doing. We also love doing show vehicles and exotics and will always provide you with honest advice.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have been operating professionally since 2010 and as a hobby for years prior. We are fully insured and liase with other automotive professionals to ensure best practice. We are continuously researching and training to upskill and provide our clients the best results

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