Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We carry the necessary insurances to provide the specialised services that we offer.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We realise that assisting businesses / individual in financial crisis is not something that is done overly well by many firms - particularly in terms of focusing on ensuring that business owners and individuals get the right advice. Providing the right advice is our focus. We have been provide sharing quality knowledge and expertise for over 30 years now.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

There are many. However, we work hard where we can to help individuals in particular focus on the future and start rebuilding their financial position and give them the right tools to make better decisions.

Question 4

What do you like most about your job?

Accepted Answer

The ability to be able to assist people / businesses when they are in financial crisis and help them see that there is "light at the end of the tunnel".

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

They should ask what experience and qualifications they have. Whether the individual that they see will be the person handling their affairs from start to end. They should also ask for a fee estimate.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Depending on whether the enquiry is in relation to a business or the individual, the questions may vary. However typically they may have done a little research about possible options on the internet - however we take great care to explain to them that whilst certain internet sites provide good factual information, the specific facts and circumstances of each matter need to be properly considered so that an informed decision can be made.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have the knowledge and expertise to properly analyse the financial position and offer the right advice about how best to deal with the financial crisis. All Principals are Chartered Accountants and members of the Australian insolvency body, ARITA. Many of our Principals are also Registered Liquidators and Bankruptcy Trustees.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are independent and provide the knowledge and expertise to properly advise small / family businesses and individuals that may be or are in financial difficulty. We are not middle men who pretend to offer advice yet have no formal qualifications or registrations.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The financial position of the business / individual.  Certain background information that might have created the financial crisis. Details of tax position regarding the business / individual. Details of any legal actions the business / individual is involved in.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Clients will generally be asked to provide a summary of the financial position of the business / their individual affairs and certain supporting material at the initial meeting. Having this level of information will enable an informed discussion at the initial meeting with them.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We provide a complimentary free initial meeting to all business owners and individuals in order that they can get the right advice from the start.

Question 12

What makes your pricing competitive?

Accepted Answer

We specialise in insolvency / bankruptcy advice to small / family businesses and individuals. We are appropriately structured and resourced so as to provide quality solutions at reasonable prices.

Question 13

How do you normally charge for your service?

Accepted Answer

An fee estimate is given at the commencement of the matter. In certain instances we will undertake the matter for a fixed fee. Our fees are required to be approved as required under the Corporations / Bankruptcy Act.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Building and construction Professional services Retail Light and Heavy Manufacturing Hospitality

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All of our Principals are Chartered Accountants and members of the specialist insolvency body called ARITA. Our Principals have a depth of experience in listening to the client in order to ensure they are properly advised about whether some form insolvency appointment or bankruptcy is required and we speak in plain english to the client.

Jones Partners

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