Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We do guarantee our work, each project comes with a contract highlighting the deliverables, costs and time frame. We are always happy to discuss any project specifics before the contract is agreed.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We love web, it was a simple choice to focus on online. Since then we have expanded to Graphic design and SEO although the core of the services are still focused on web design and development.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We really enjoy working with all of our customers, one that to comes to mind is Monica from Eyes of Adonia. We have been working with her for over 5 years on her e-commerce site and each and every experience is a great one. It's so nice to be able to build relationships like these through work and be able to deliver results year in and year out.

Question 4

What do you like most about your job?

Accepted Answer

The everyday challenges, meeting and exceeding clients expectations, adapting to new technology and of course getting results! We also love working with our clients across so many different industries. This makes our work extremely interesting.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

- These are my goals, can you achieve them? - What work have you done similar to this? - Is this service being done the correct way and meeting industry best practice?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q: How soon can we have it?  A: Within a week. Well this isn't exactly true... It really depends on the project and when we are provided with all of the required information as well as our work load. We try to meet your launch dates and exceed your expectation.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Someone that really cares about what they are doing. We really do take pride in our work and that of our clients. We go the extra mile to making customisations and optimisations that make your site run better and usually you are none the wiser. This sets us out from the rest because we feel responsible to make everything we do the best we possibly can.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We go a step beyond normal customer service. Face to face and ongoing phone support are just the start. We provide you with a strategy and ideas and then follow through on these to develop a customised experience and product. Oh yeah, and we do it all within a budget!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Because we are in the digital space we need to know what assets or files are pre existing. We need to know what the project timeline is what the goals of the project are. We can handle the rest.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

- Provide a great brief. It doesn't need to be a long project brief although if it's detailed and to the point it will allow us to give you an accurate quote and save time and money for both parties.  - Don't waste time trying to set things up your self, spend time (make money) on what you're good at and let us do the online tasks because we do them well and quick (save money). - Ask us for tips on the right way to get everything ready. Again saving you time to focus on your business.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We can offer 10% off all initial quotes if the project is won. Hopefully this will be enough of a discount to get you up and running and below budget! Get a quote today.

Question 12

What makes your pricing competitive?

Accepted Answer

We like to think we are efficient and this passes on huge savings to our clients. Just get in touch and we can give you an idea of what your project will cost.

Question 13

How do you normally charge for your service?

Accepted Answer

We provide a quote for each project we work on. If agreed we can work on an hourly rate as the project continues or re-quote additional phases if required.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We work mainly on custom and bespoke applications which make your business processes more efficient. That said we are amazing web designers as well so can build up a portfolio or brochure site just to get you more work.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have been building websites and applications since 2003 and even earlier before Netfront was formed. This gives us a great understanding of what's out there and the best ways to do things to achieve your goals. Check out our portfolio, we hope it speaks for itself.

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