Frequently Asked Questions
Why should a customer hire you over another service provider?
We provide specialised Remedial treatments specific to the needs of the clients. Our focus is your health and wellbeing; not on providing a one routine fits all approach to treatment.
What experience, skills, qualifications or training do you have to make you the right person for the job?
All therapists hold a Diploma in Remedial Massage; are registered with a Professional Association; hold Professional Insurances and are required to achieve Current Professional Education Points annually.
Is there a particular aspect of your trade or industry that you specialise in?
We specialise in Remedial, Sports, Pregnancy and Deep Tissue Massage. Cupping. Myofascoal Dry Needling. Kinesiology. Hypnotherapy.
How do you normally charge for your service?
Clients can pay using the following methods at our Cinic: CASH. EFTPOS. HICAPS.
What makes your pricing competitive?
Our pricing is extremely competitive based in the quality of services we provide. Our equipment is state of the art and our rooms are spacious and comfortable. All our therapist are provided with ongoing training to ensure the highest standard of therapy.
Are there any special offers you would like to offer to Oneflare customers?
Quote OneFlare, or book through OneFlare, and you will receive a further $10 referral discount on a 60 minute (or longer) massage.
How can a customer save money before you start the work? Please give 3 tips
Any appointments booked less than 14 days after the last appointments will be discounted by $5.00. Refer a new client to us and you will receive a $10.00 discount on your next massage (referred client must have had their appointment prior to receiving the discount).
What are the typical things that you need to know before you can provide a quote to a customer?
Length of the appointment required and type of appointment.
Are you an insured business and do you guarantee your work?
All therapists and the business hold professional indemnity insurance. We guarantee our therapists will provide the best possible treatment to suit the need of the client.
What makes you the most reliable and trustworthy person for the job?
We are qualified and have the experience to deliver the natural therapy services we provide. The client is and will always remain the focal point of our natural therapy services.
Do you have a favourite customer story you would like to share?
I have noticed a decrease in pain levels and I feel more upright and have heaps more energy. I don’t like my neck but I didn’t realise how much emotion is tied up in my neck. As I have felt more upright I have felt happier and more positive. I have more energy walking and going to the gym and am so much happier within myself. I feel so much more relief – I have gone from being as tight as a ball to being more normal. Jeanine.
What do you like most about your job?
Sharing the experience of changing lives of those who are chronic soft tissue pain sufferers.
What questions do customers commonly ask and how would you answer them?
Question: Can you fix me?
Answer: We will provide you with the best remedial treatment we possible can but at the end of the day we are only 20% of your recovery to your best health. YOU are the other 80%. You need commit to a holistic approach to your health, i.e. If you are told to stretch then stretch.