Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are insured with a 20M public liability policy.  We guarantee our work with a 5-year workmanship guarantee.  We can also obtain a written product warranty from the paint manufacturer

Question 2

How did you decide to get into your line of work?

Accepted Answer

I really enjoy working with people and improving the look of buildings so the painting industry seemed like a natural fit for me

Question 3

What do you like most about your job?

Accepted Answer

We like transforming outdated buildings into modern spaces by applying a coat of paint!  There's no better feeling than to look at a finished job and say wow, that looks great now!

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Do you have a licence? 2. Do you have public liability insurance? 3. Do you have WorkCover for your team? 4. Do you provide any written warranty for the work? 5. Can you provide a list of client testimonials?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. When can you start the job? Usually within 1 week of signing the contract. 2. What paint brands do you use? Dulux, Taubmans, Wattyl, Solver, Resene. 3. What services do you offer? Interior and Exterior painting for any building, area or surface.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been in the industry for over 17 years and we know that your reputation is only as good as your last job. We have many happy clients that are willing to talk to prospective customers about how reliable and trustworthy we are. Just read our Google reviews

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

1. Licensed and insured 2. Professionals of our trade. 3. Provide a 5-year guarantee in our work 4. Can provide testimonials

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Scope of work (what needs to be painted) 2. Colour scheme (what colour will go on each surface) 3. Paint finish (what type of paint will go on each surface) 4. Start date for the project

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Relocating furniture 2. Removing items from cabinets and wardrobes 3. Cleaning and dusting surfaces 3. Getting a carpenter to plain timber windows and doors

Question 10

What makes your pricing competitive?

Accepted Answer

1. We provide quotes priced per item. Not just a bulk figure 2. We can apply the latest painting techniques that save time and money for our clients

Question 11

How do you normally charge for your service?

Accepted Answer

We provide fixed price quotes. No hourly rate. Our estimator will inspect the property and put together a quote to include all labour, materials and access equipment.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in ALL aspects of the painting trade. From a single door to a complete bedroom or a full building.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

1. We have 15+ years of experience in the painting industry.  2. We are skilled in all aspects of the painting trade including spraying of surfaces 3. We have a Cert 3 in painting and decorating and an Adv Dip in Building 4. We are trained in WHS safety procedures.

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