Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Pocka Dola’s Carpet Steam Cleaning Experts are always updated with the latest in carpet steam cleaning technology.  We use powerful steam cleaning equipment, hot water, Australian Melbourne made products, are fully insured, offer competitive rates for quality work, upfront cost with no hidden charges and a 100% 48 hour money back guarantee.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Carpet cleaning comes natural to us like second nature. Our staff are young, fit, healthy and strong, because they clean and sanitize their carpets on a regular basis every six months. This helps to prevent dust mites, pollen and bacteria from developing and spreading. If you value your health, fitness and wellbeing then carpet sanitizing is a must for you too, and your children and your children’s children.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

The carpet cleaning professional arrives and examines your carpet and gives you a funny look as if you’ve done something wrong. Lo and behold, your rooms are too big and your carpet is extremely dirty and so it needs a Master Clean, a heavy-duty clean (actually you only need the standard steam clean).  You’ve postponed work commitments in order to get your carpets cleaned so this is the only time you can get them cleaned. The price bounces up from $60 to $120 doubling the initial quote. BAM! You just got the carpet cleaning professional SLAP.

Question 4

What do you like most about your job?

Accepted Answer

Carpet cleaning comes natural to us like second nature. Our staff are young, fit, healthy and strong, because they clean and sanitize their carpets on a regular basis every six months. This helps to prevent dust mites, pollen and bacteria from developing and spreading. If you value your health, fitness and wellbeing then carpet sanitizing is a must for you too, and your children and your children’s children. We highly recommend it, and when you call us today we’ll arrive on time and leave your carpets afresh, anew and with a rich aroma you’ll never forget – Pocka Dola.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do some research to help guide you to the right rug and mat cleaning company.  Information on the Internet can allow you to see which rug and mat cleaning company has the most innovative rug cleaning skills and techniques.  Get a quote on the fundamental charges which may accrue because quotes allow you to establish how much you are likely to pay.  Also enquire about the company’s other services like carpet flood damage restoration or tile and grout cleaning.  See if the company has any packages on offer for example get your antique rugs cleaned and you get an armchair cleaned for free.  If you have a particular need for your rugs remember to ask your rug and mat cleaning company about those needs and be sure to jot down those companies that can best meet your needs.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Pocka Dola’s Stain Removal Service Melbourne Wine Stains: Foams and Sprays  First, test your product solution on a secluded area of your carpet for colourfastness.  If the colour of your carpet is affected do not use this product solution.  Look for a manufacturer’s creditability code on your product solution and read the ingredient section to be sure it does not contain any bleaching agents.  Use an absorbent cloth to remove solid particles and loose dirt and blot up any surplus spillage.  Spray the wine affected area with your product solution and use a sponge, cloth or brush to work the solution deep into the affected area.  Begin with light strokes around the edges of the stain making your way towards the centre.  As you reach the centre without rubbing the stain against the surface of the carpet, lightly pinch in an upward motion.  Wait five minutes then with a clean absorbent cloth blot up any remaining liquid and if the stain remains after 24 hours repeat the entire process.  Finally, keep children and pets away, allow the carpet to dry and give it a good vacuum before use.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Pocka Dola is the best carpet cleaning company in Melbourne because our clients say we are. Whether it’s carpet steam cleaning or duct cleaning or upholstery cleaning, our clients tell us they’re always 100% satisfied and happy with our services. Carpet cleaning comes natural to us like second nature. Our staff are young, fit, healthy and strong, because they clean and sanitize their carpets on a regular basis every six months. When you call us today we’ll arrive on time and leave your carpets afresh, anew and with a rich aroma you’ll never forget – Pocka Dola.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Pocka Dola is the best carpet cleaning company in Melbourne because our clients say we are. Whether it’s carpet steam cleaning or duct cleaning or upholstery cleaning, our clients tell us they’re always 100% satisfied and happy with our services. Carpet cleaning comes natural to us like second nature. Our staff are young, fit, healthy and strong, because they clean and sanitize their carpets on a regular basis every six months. This helps to prevent dust mites, pollen and bacteria from developing and spreading. If you value your health, fitness and wellbeing then carpet sanitizing is a must for you too, and your children and your children’s children. We highly recommend it, and when you call us today we’ll arrive on time and leave your carpets afresh, anew and with a rich aroma you’ll never forget – Pocka Dola.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

However, we cannot guarantee the result of every stain removal because this depends upon the type and age of the stain and the fabric type of your carpet.  Carpet Stain Removal Service Melbourne is recommended for tough stains such as food stains, beverage stains and pet stains.  Our Melbourne Stain Removal Specialist will assess the stain affected area and inform you of the probable outcome but rest assured Pocka Dola’s Carpet Stain Removal Service Melbourne will leave your carpets cleaner, stain free and with a fresh aroma you’ll never forget Pocka Dola.  Our carpet stain removal treatment is an alternative and economical investment to a carpet replacement for you and your Melbourne home.

Question 10

What makes your pricing competitive?

Accepted Answer

You find an awesome professional carpet cleaning website; you call up and make an appointment because of their unbeatable prices, five rooms steam cleaned for the price of four for only $60.  The carpet cleaning professional arrives and examines your carpet and gives you a funny look as if you’ve done something wrong. Lo and behold, your rooms are too big and your carpet is extremely dirty and so it needs a Master Clean, a heavy-duty clean (actually you only need the standard steam clean).  You’ve postponed work commitments in order to get your carpets cleaned so this is the only time you can get them cleaned. The price bounces up from $60 to $120 doubling the initial quote. BAM! You just got the carpet cleaning professional SLAP.

Question 11

How do you normally charge for your service?

Accepted Answer

If a complete bacteria ban is what you want for you and your children and your family and friends, then steam or dry cleaning is the way. Or if you’re on the move or just need to freshen up your humble abode, then you need Pocka Dola Carpet Cleaning Melbourne. We service homes, boats, caravans and even offices. There’s no job too small or too large we can’t handle, you name it we’ve got it because that’s what we do best. Pocka Dola that’s our name. You can find us in Brunswick, Thornbury, Northcote, and even Carlton. From Toorak, Armadale, and Malvern to Caulfield, Dandenong, and Frankston – Pocka Dola Carpet Cleaning Melbourne is live, so call us now for all your carpet cleaning needs. We accept Visa, Master Card, Eftpos, American Express and Cash.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Pocka Dola Carpet Cleaning Melbourne provides the best carpet cleaning service you’ll ever need in Melbourne. To ensure our clients are always happy and up to date with our service, Pocka Dola’s qualified and experienced staff are constantly updated with the latest and newest carpet cleaning techniques and strategies. We use Velocity Dry Cleaning and Supreme Steam Cleaning to clean away those dirty dust mites, pollen and bacteria living inside your carpets and to restore your carpets to a like new appearance to its former glory. That’s what Pocka Dola does best. Our green products are Australian made right here in Melbourne specifically tailored for all your carpet cleaning needs.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Pocka Dola is the best carpet cleaning company in Melbourne. We have the best carpet cleaners, the best carpet steam cleaners, the best air duct cleaners, and the best tile grout cleaners in Melbourne. Our highly trained and experienced staff prides themselves in working around the clock, 7 days a week, to meet your carpet cleaning needs.

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