Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

As a member of CPA Australia and registered tax agent with the Tax Practitioners Board, we guarantee our work by following all the tax legislations and code of conducts.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Passion is the biggest drive. Often we are told by clients that they are worse off by not knowing the tax better. It is our honour to help you understand your situation better through our services.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

My clients often told me that they were getting the best education in taxation through our services, because they understood better what they were now and what they would head to.

Question 4

What do you like most about your job?

Accepted Answer

My pleasure coming from the job is to use my knowledge and skills to help people solve the puzzles in their business, and nurture it together. Your sastifaction is my satisfaction.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Before hiring the right service professional, you as a customer should ask for the details of services offered and make sure those are the necessary ones you need right now.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most common question our clients ask is whether they can make the most out of what they pay for. Our answer is YES. We offer various service and price packages for you to know exactly what you are paying for.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our aim is to be your family accountant. Before commitment to any job, we would like to listen to you, understand your needs, and help you better understand the services and results you will get. Your satisfaction is our goal.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We aim to provide family accountant service to our clients. That means you can contact us anytime and anywhere. One of our typical services is face-to-face discussion with you and listen to your needs at your most convenient time and place. We value your precious time. Often we visit you off business time when you are busy.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The typical things that we need to know before quote are your business structure, business needs, type of service you need and the time frame required for our service.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

You can save money by using our services: (a) saving your travelling time and costs to visit an accountant, because we will visit you. (b) saving your time off from work because we do off-business-time visit. (c) never paying for the services that you don't need at the moment.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

From time to time, we will offer you special discounts to our fees, such as refering discount when you refer your friends to us, early payment discount. So please keep in touch with us for the new discounts available.

Question 12

What makes your pricing competitive?

Accepted Answer

We offer you various pricing structures so that  you will understand the exact services you are getting from us, as well as the additional services you might not know but could get from us. These detailed pricings will make you pay for the necessary services that suits you the best.

Question 13

How do you normally charge for your service?

Accepted Answer

We normally charge based on a fixed fee agreement with you. Usually, in our first meeting, we will listen to your needs and provide you with various fee structures/agreements based on the necessary services you require.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in two areas: taxation services for small-to-medium businesses (SME) and compliance and audit services for self-managed superannuation funds (SMSF).

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are Registered Tax Agent and ASIC Registered SMSF Auditor. Our director, Patrick, is a CPA, and has both Masters degrees in Finance and Accounting from University of Melbourne and RMIT University.

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