Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We offer free onsite support or remote support for any hardware solution we have supplied for 12 months. Our hardware is guaranteed to do what is needed to get the job done

Question 2

How did you decide to get into your line of work?

Accepted Answer

As a computer enthusiast from a teenager i personally got involved in IT as i wanted to find ways of building faster computers. Speed, capacity back in the 80's was expensive and very limited. Since i have been custom building computers since then i still have the same passion of building something better then my competitors

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have several story's to tell but we where hired for a customer only 4 streets away. They had called a much bigger IT company to fix a couple of problems with a computer. After the company went out 3 times and charged over $400 to fix the problem. We got a call and offered free phone support as it seemed to be a simple problem. Customer called back and advised the problem was still there so we went out onsite to find the work had been done incorrectly. 20 minutes later the problem was solved customer received a bill under $100 and now they refer us to other businesses and friends in the area as there expectations where exceeded.

Question 4

What do you like most about your job?

Accepted Answer

Shortcut Computers realized many years ago that every person has a unique skill. Our skill is problem solving and delivering products that allow you to focus on your business and not on your IT support. Leave this to us to worry about

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should ask what referrals do you have on work completed successfully. How long have you been in business, What is your support business hours, What is your turnaround time to offer onsite service. At Shortcut Computers we have filled all these boxes and exceeded all our clients expectations. We must be doing most things right as our customers are generally with us long term.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most common questions we get from clients are. How long will it take, How much will it cost, Can you explain what you have supplied and installed. Does it need servicing. All items provided by Shortcut Computers come with free technical support

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Shortcut Computers has been working hard on building reliable computer support and services for over 20 years. Last year we started a customer feedback system using Truelocal. Feel free to read what some of our customers have left as feedback.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Fast efficient onsite or remote support 7 days a week at a fair price are several of our quality's. Customer satisfaction and trust takes time to build, Understanding what a customer needs are comes from experience. With over 20 years experience we know what you need. Clients keeping leaving feedback confirming this.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To be able to provide a quote accurately it is best if the customer provides information on exactly what is needed to be resolved or supplied. Be being honest allows the technician to provide the right answers and solutions.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Customers can save money by being accurate with describing problems they need resolved. Be confident in the technician will get the problem solved quickly. We only supply equipment that needs replacing.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Oneflare customers can receive free consultation and travel time to any job located within the south east suburbs, melbourne. Our work areas are from oakleigh to mornington and down to berwick.

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive due to our level of computer experience. We get the jobs done quickly as our technicians and engineers are well trained.

Question 13

How do you normally charge for your service?

Accepted Answer

Depending on the job requirements we can charge an hourly rate or a fixed price. With over 20 years experience we can deliver what we promise and on budget every time. Payments can be made via cheque, visa or mastercard, cash, direct deposit or paypal.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Some of our skills are implementing short or long range wireless connections on farms, sheds, buildings, Microsoft server deployments, migrations, upgrades. keeping it simple explanations to clients who don't understand technology. Working with clients who want to be productive both inside the office or from home or on the road.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

20 years experience in a broad range of computer IT projects. We can plan your small business networks and servers from the ground up and implement changes with minimal downtime by working after hours or on weekends.

Shortcut Computers

Business contact details

Business description

Browse computer repair experts by suburb

Services

Qualifications

Add your review

Reviews (4)

Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Need an expert?

Customer

Businesses

Cities

About Oneflare

Oneflare group

Download our apps