Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

As accountants we have insurance that is required by our governing bodies. All of our work is performed to satisfy our clients whilst complying with the tax legislation.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always loved numbers, reconciling things and making them balance! I have always been financially organised with budgets and plans. I purchased my first house at 21yo! Now I get to help others!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I can’t recommend Shannon, Nadia and their team highly enough. The work is always carried out to an extremely high standard and the team are always polite, professional and clearly take great pride in their work. If you want a proper job done where no corners are ever cut then SMART Business Solutions are the accountants you should opt for. We will definitely be recommending them to all

Question 4

What do you like most about your job?

Accepted Answer

We see ourselves alot like medical practitioners, only financial. I get alot of satisfaction at helping clients grow their business and knowing you have helped them grow their financial wealth for their retirement.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

It is important that you feel comfortable with the potential service provider. You need to feel you can pick up the phone and call or email any questions, just like you do with your local doctor. Financial health is important!

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The top questions we are asked in the initial meeting are: 1. When I call who will i speak with/ Answer: You will speak to the most appropriate person for your question and the partners, Shannon and Nadia, are always available and aim to return calls the same day if they happen to be in a meeting when you call. 2. Cost / Answer: We price all of our services upfront so there are no surprises

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I was one of eight who was selected for their technical expertise to work with the Board of Taxation to investigate the tax impediments for small business. We spent 6 months working on our report, which involved frequent meetings in Canberra, meeting with Treasury, the Minister for Small Business and the Board of Taxation. To be selected I also had to go through very specific criteria and checks, felt like i was going into the secret service with all the checks they had to do

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

When you have an accountant that's as passionate about your business as you are – together you'll always be finding ways to make your money work harder and your business more profitable.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. What is your structure (company, trust, sole trader) 2. Do you have a current accountant? If yes, why are you looking to change 3. What accounting software do you use and who prepares your bookkeeping

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Ensure you contact our office for our free checklists to ensure you don't miss anything 2. Ensure your accounting is reconciled 3. Ensure you have copies of your prior year financial information

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Metion oneflare and we will offer you 6 months free xero to move your accounting to cloud based accounting software. We will also offer a complimentary first meeting so you can get to know us over a coffee!

Question 12

What makes your pricing competitive?

Accepted Answer

Our firm embraces technology to assist us in providing a superior cost effective service for our clients. We price all of our services up front so there are no nasty surprises

Question 13

How do you normally charge for your service?

Accepted Answer

At SMART Business Solutions we quote our services upfront to avoid any nasty surprises! We have published pricing guidelines which outlines our standard prices for annual compliance and other services we offer so there is complete transparency. Based on client feedback, we have also created a range of monthly packages starting from as little as $145 plus GST per month for a sole trader through to large businesses, which avoids the large end of year accounting bill. Our clients find this very useful for managing their cash flow.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

TRADIES SMART Business Solutions act as accountants and financial planners for tradies on the Mornington Peninsula. As specialist advisors, our team has the technical expertise and practical experience in the construction industry. We appreciate the unique nature of the trades including the importance of quoting, job costing, scheduling, cash flow, progress payments, retention and variations, not to mention the usual business reporting requirements. We know construction, we’ve built too! We really understand the trades having undertaken residential and commercial development projects ourselves.  MEDICAL SMART Business Solutions specialises in helping professionals in regulated industries make the most of their unique business model. As a busy professional, the last thing you need to worry about is the business side of what you do. That’s why SMART Business Solutions has accountants who specialise in medical practice accounting, dental accounting and bookkeeping consulting for medical practices. You can trust that the tax and incorporation advice you receive is much more than a simple generic, one-size-fits-most approach.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team’s technical expertise has been awarded and recognised at the highest levels. In fact, Shannon Smit was one of 8 tax experts appointed to the Government’s Board of Taxation working group in the Review of Tax Impediments Facing Small Business. The recommendations made by Shannon and the working group are now being implemented by the Government. Our awards include: * Appointed to the Australian Governments Board of Taxation’s Working Group as an Expert Panel Member for the Review of Tax Impediments Facing Small Business * Thomson Reuters Tax & Accounting Excellence Awards - 2013 Winner & 2014 Finalist - Transfer Pricing Team of the year * Frankston & Mornington Peninsula Excellence in Business Awards - 2014 Finalist – Commercial Services  * Australian Accounting Awards - 2014 Winner - Nadia Hughes - Best New Accounting Firm Partner * Australian Accounting Awards - 2014 Winner - Boutique Firm of the Year * Appointed by CPA Australia to train the ATO tax executives as part of the ATO’s Expert Training Series * Lecturer at Melbourne University’s law school in the Masters of Tax program

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