Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured with a $20 million public liability ( more then most other contractors) as well as guaranteeing our work for a minimum of 12 month . Some of our jobs even come with a lifetime garentee

Question 2

How did you decide to get into your line of work?

Accepted Answer

Father was/is an electrician and i started to work with him at a young age and enjoyed it so kept going with it .I have a great relationship with our clients. Being able to use my hands and brains on challenging jobs

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We regularly have customers go out of their way to tell us that they appreciated that we went above and beyond any other tradesperson they have ever used . Our service is second to none .

Question 4

What do you like most about your job?

Accepted Answer

Customer satisfaction first and foremost . I enjoy ensuring that all my clients are satisfied with our work in their premises . No job is too small or too big .

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you insured ?. Do you have a licence to the work i need you to do ?. Do you guarantee your work ? Would you like a black or white coffee?How should i fix up this bill?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How are you ?  Great.. As well as getting advice on products , installations , general knowledge and quotation requests. We are always happy to help out by going above and beyond what most other contractors call their best .

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Having been around for over 23 years , this speaks for itself . The Illawarra is still a small community and if we were not any good , we wouldn't still be around.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are a very efficient company with competent staff that are well versed in the rules and regulations of the work we carry out . Our quality is second to none and we take pride in our work as well as the satisfaction of our clients

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Address , so we can attend to provide a quote . Its all well and good getting a quote over the phone , but to accurately price your job with no surprises , nothing beats us coming over and not having any surprises for you or us . Our quotes are FREE

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1) Call us and talk over the problem you may have . You would be surprised the number of times we have been able to fix a problem that would have cost the client a lot of money simply by talking to the over the phone. 2) call us for a quote and have a good idea of what you are after  3) Use our company an you will not have to get someone else do rectify the work because it will be done right 1st time (Unlike when we go and fix up other electricians poor work )

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer the highest quality service at the most reasonable price . We use only superior products .  All our staff are highly skilled and knowledgable in the wide filed of work we carry out

Question 12

What makes your pricing competitive?

Accepted Answer

We have never claimed to be the cheapest electricians around , but we are certainly the best value. If you get the cheapest , you have to wander what corners they have cut to do it so cheap and what risks they have put you and your loved ones at . We take pride in a high quality workmanship

Question 13

How do you normally charge for your service?

Accepted Answer

We are able to provide a quotation on site as well as do a do and charge rate. The majority of existing client base has us do a do and charge and are very happy with the cost for services rendered.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in Level 2 ASP work which is the installation of new meters , new power poles , new service connections for homes and businesses . We have the Cat 1,2,3 and 4 licences.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We hold many licences such as Contractors licence , Qualified supervisors licence , Open registrations licence , and all category in Level2 ASP licence . We have years of experience and have been serving the Illawarra area for over 23 years

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