Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Unfortunately we are small, but everything is based on the buddy system. We will not charge fpr something we cannot do

Question 2

How did you decide to get into your line of work?

Accepted Answer

Well, considering my first job after leaving high school was working 4km underground on a gold mine as an engineer. When I discovered the world of Graphic design - back in the stone ages - I never looked back. Its been a long road, at first working for many Corporate giants and then not so big ones I eventually realised how A) I could do this myself and make things cheaper for the people who need these services - create a market niche for myself, & B) the corrupt and dishonest way these companies were treating the their clients and how the proverbial bottle neck was more used than that of it actual purpose - to enjoy a cold beer when the day is done with no stress or nigglies getting in the way

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I don't have one in particular to be honest. All my clients are special in their own way and we all have our own individual stories, circumstances and situations.

Question 4

What do you like most about your job?

Accepted Answer

What I like about my job the most is that it's always been, for as long as i can remember, what I've always wanted to do. I love being creative etc but first and foremost is that I really love the times where we educate, train and empower our clients to do things themselves.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Who are you? What have you done? What can you do for me? What CAN'T you do? Who else can do this? Any recommendations?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most of the time the biggest question we get is about turn around time and price. Our answer: Time - Depends on what you need and how long it would naturally take to complete that request Price: is determined by the time taken. however, as mentioned many times before, its all flexible and nothing is written in stone.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

This seems to be, no matter which way you try to answer this question, an arrogant and skewed answer. All we can say is give us a chance to speak with you, either in person or via the Phone or Skype. We have many clients that can vouch for us and our credibility etc.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We focus on showing how and why things are done so that when the time comes that you are ready to operate on your own, you can. Think; Training-wheels!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Website: Do you have a Logo? Do you have a preferred colour scheme? (+3 Colours) Do you have a few sites you like or dislike? Do you have content and images? Functionality: What do you want from the Website? i.e what do you want to be able to do?(Website maintenance/management) Functionality: What do you want your website visitors to be able to do or see?  Marketing: Whats your Idea? Whats your Plan? Where do you want to be in 3, 4, 6 or 12 months sales-wise etc? Who are your competitors? What are they doing that you are not? What are they NOT doing that you can do, if not better? We work around you. This is not a dictatorship.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Tip One: Research   - Research what it is you want. There is no such thing as a stupid idea Tip Two: Have a plan  - We don't expect all of you to be experts, but we all have a vision.  Tip Three: Call us first  - We are not saying we are the Best of the Best, but in our experience, we are the only ones in Victoria giving the Personal Touch. Even if we cannot do the job for you, we will have someone you can speak to who can at very competitive rates.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

At this stage we are still small and we don't have any real specials out there, but because you come from One Flare we are more than willing to put you in the Friends and Family category!

Question 12

What makes your pricing competitive?

Accepted Answer

As mentioned in the previous question there is no set fee. Many of our competitors have a flat rate that should be paid in order to get the job done, but we are flexible and nothing is set in stone. All it takes is a phone call and a friendly conversation. We are there for you. Because, lets face it, without you we would all be stuck in some other job that we dislike and not doing what we are passionate about.

Question 13

How do you normally charge for your service?

Accepted Answer

We don't really have a set fee. Each person's business needs are different. We like to look at each business individually and build everything around what you need to get you pointed in the right direction. We are a boutique agency so building and retaining client relationships is what is important to us. (It also pays the bills). Some things may cost peanuts where some other things may cost a little bit more. However, nothing is worth an arm or a leg. We started from the ground up and have been where you are before and are just as weary as you when it comes to empty promises...

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We tend to focus on the building and branding of any and all Online materials i.e. websites, email campaigns etc as well as online environments. Furthermore, we like to take those websites and marketing material and make sure they are search engine (Google, Yahoo & BING) compliant, up to date with modern trends and user-friendly.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have experience across the following fields:  User Interface Design User Experience Flash Animation Interaction Design CSS XHTML/5 Dreamweaver CSS3 PHP ActionScript Java jQuery Front-end Design and Development User Experience Design User Interface Design Mobile Applications Mobile Design Website Development Multimedia, Film & 3D CMS Building Wordpress Joomla Drupal Web and Marketing Project Management & Strategy Online Advertising Google Analytics Google Adwords Online, Digital and Email Marketing Lead Tracking  We are: Adobe Certified Google Adwords Partner

Haylock, Ray Alan

Business contact details

Opening hours

Business description

Browse web design experts by suburb

Services

Qualifications

Add your review

Reviews (1)

Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Need an expert?

Customer

Businesses

Cities

About Oneflare

Oneflare group

Download our apps

Haylock, Ray Alan Verified Business

Business contact details

Opening hours

Business description

Browse web design experts by suburb

Services

Qualifications

Add your review

Reviews (1)

Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Need an expert?

Customer

Businesses

Cities

About Oneflare

Oneflare group

Download our apps

Haylock, Ray Alan