Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Insured business with NRMA and ten million dollar liability.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Seeing the work that my grandfather did inspired me to become a plumber and help others

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

No favourite story as all stories are different and interesting.

Question 4

What do you like most about your job?

Accepted Answer

Customer interaction and satisfaction that the job has been completed.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. When can you start the job? 2. Can you fit in with my schedule?

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Contracted with Sydney Water and have a proven track record with customer service awards.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Price is right and availability with after hour service. Efficient and reliable service.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Job description 2. Site access 3. Customer availability to complete job quickly.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Obtain experienced advise 2. Know about the products they are buying 3. Competitive pricing of materials through through industry suppliers

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

10 percent discount on accepted quotations.

Question 11

What makes your pricing competitive?

Accepted Answer

Experience in the industry.

Question 12

How do you normally charge for your service?

Accepted Answer

Service is per hour.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Specialise in gasfitting which involves installing gas points, hot water systems and BBQ installations.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

25 years plumbing experience. Plumber, drainer and gasfitter licence.

Voyager Point Plumbing Services

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