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I bought a Mercedes ML vehicle which was in a good general condition but had lots of panel scratches and dents which made the car look unattractive and lose in value fast. I had a technician from 'Your Auto Collision Repairer' refinish the body completely to the quality of a brand new car! Not o... I bought a Mercedes ML vehicle which was in a good general condition but had lots of panel scratches and dents which made the car look unattractive and lose in value fast. I had a technician from 'Your Auto Collision Repairer' refinish the body completely to the quality of a brand new car! Not only was the quality of the repair, paint and clear the best, but also the professional and timely service evident which make me recommend the repairer to all. The work was definitely completed according to my expectations and beyond!
21 Jul 2015 (last edited 21 Jul 2015)
Your Auto Collision Repairer offers the following services:
Frequently Asked Questions
Why should a customer hire you over another service provider?
We are MOBILE panel & paint service and cover the entire Melbourne area. We can come to the location of customer's choice and can perform repairs onsite or at our fully equipped workshop.
What experience, skills, qualifications or training do you have to make you the right person for the job?
We focus on delivering Quality of workmanship based on the 38 years of experience in the panel & paint trade. There is nothing we don't know about how to repair damaged vehicles!.
Is there a particular aspect of your trade or industry that you specialise in?
We specialize in delivering Quality of Workmanship when performing Major or Minor smash repairs. We deliver 100% customer satisfaction policy when dealing with our clients.
How do you normally charge for your service?
After quoting we charge 50% deposit before starting repair work. After the job is finished to the customer satisfaction we charge the remaining amount by either Eftpos or cash.
What makes your pricing competitive?
It is our aim to provide competitive pricing on the job. Because we have less overheads than larger repairers, we are able to be competitive in comparison with most panel shops.
Are you an insured business and do you guarantee your work?
'Your Auto Collision Repairer' is insured with 'Business Liability Insurance' for smash repairs and We do provide guarantee on our workmanship.
What makes you the most reliable and trustworthy person for the job?
We have highly qualified smash repair technician with 38 years of experience in the trade. In addition, our driving work ethics are honesty, reliability and professionalism.
What do you like most about your job?
Bringing the damaged vehicles to the condition before the accident in practically shortest time and eliminating stress from accident repair experience of our customers.
How can a customer save money before you start the work? Please give 3 tips
Tip no 1) Give to the repairer the most detailed description of the damage and how it occurred. Tip no 2) You save money by choosing 'Your Auto Collision Repairer', we deliver quality at competitive prices.
What questions do customers commonly ask and how would you answer them?
Question most commonly asked: how quickly can you repair the damage? Answer: We can start the repair work almost immediately or when it suits you, unlike most panel shops where you have to leave your vehicle for long period of time.
How did you decide to get into your line of work?
Our professional technicians have been repairing vehicles for the second generation and it is the family tradition to get into the automotive industry line of work.
Are there any special offers you would like to offer to Oneflare customers?
Our Offer to all Oneflare customers is: Quality Workmanship Guaranteed We offer high quality repairs at competitive prices, you can not go wrong by choosing Us to become your repairer!
What are the typical things that you need to know before you can provide a quote to a customer?
To provide smash repair service is a great responsibility for Us as a Repairer. Before we can provide a customer with an accurate quote we need to inspect the damaged vehicle by one of our professional technician.
Do you have a favourite customer story you would like to share?
A customer had a mobile business which depended on her being on the road at all times. After inspecting her vehicle, our technician removed the damaged vehicle bonnet in a way she could still drive the car and do her business usual way. After the part was repaired at the workshop, the technician brought it back to the customer and repaired it to the customer satisfaction at her garage. All at a fraction of her precious time, at a fraction of money other large panel shops would normally charge her, sparing her all the stress she would normally have to go through did she choose another repairer!
What questions should a customer ask to hire the right service professional?
1) What is your experience in your trade? 2) How long have you been in the trade? 3) Have you got the licences and qualifications to do the trade? 4) How long does it take for you to do the service?