Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes. Were insured to $20,000,000 to cover even the largest projects. Our work is fully guaranteed so that if for any reason what was quoted was not undertaken we will return free of charge to rectify this. Our technicians have to take before and after photos to send to our office for quality control

Question 2

What do you like most about your job?

Accepted Answer

The satisfaction of turning a dirty and tired looking property into a clean and presentable one and increasing its value. The dirtier the property the better the satisfaction is in cleaning it.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are they trained. Do they have full insurance cover to meet industry standards. Are they Safe Working At Heights certified. Are they police verified. Do they guarantee their work. Is their quote fixed price. Will they turn up on time.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our hard earned reputation for customer service comes from allocating a time slot for arrival and having trained staff who report to us if they are running behind schedule for any reason. We also have vehicle trackers so we can keep customers up to date every step of the way.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

Great customer service and attention to detail. Permanently staffed office so always contactable. Fixed price quotes for house washing and roof cleaning . We guarantee if anything is not completed as per our quotation we will return without question to rectify it. We're fully insured to $20,000,000.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need your address. Your email address and preferably a mobile contact number. Good contact information assists us to provide you a smooth, accurate and simple process from start to finish.

Question 7

What makes your pricing competitive?

Accepted Answer

We have a proven pricing structure that offers the customer great value for the level of service provided. Our house washing and roof cleaning quotes are fixed price. What we quote is what you pay. No cheap price quotes to win the work with up sell on arrival.

Question 8

How do you normally charge for your service?

Accepted Answer

Once the cleaning works are completed our office will issue an invoice and then call you for payment. You can pay by credit card over the phone or you can make a direct transfer to us. If you wish to pay by cash please advise us so we can make arrangements for the technician to collect payment.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in Soft Washing the exterior of buildings. Our services also cover Solar Panel cleaning with detergents and Lanolin finish with up to 3 months beading on glass and no mess Gutter Vacuuming.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over 30 years combined experience. Were Sodexo approved. All technicians are Safe Working At Heights certificated and Police verified. All training is done in house to meet our standards of customer care, professionalism and quality.

1300 Cleaning Group

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