Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured, police cleared and satisfaction is guaranteed.  If a customer is not completely satisfied we are happy to return and rectify the problem window at not cost.

Question 2

How did you decide to get into your line of work?

Accepted Answer

It started as a stop gap and just grew from there. I hadn't really considered this business to be my full time role but it's just turned out that way.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I had a dear old lady that hired me and I think I spent more time eating cake and drinking tea than I did cleaning windows.  Sometimes customers like a chat.. that's fine by me.

Question 4

What do you like most about your job?

Accepted Answer

This job is extremely satisfying.  Leaving a customer with the best experience and cleanest windows makes it all worth while.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Would you like a cuppa... [my response] That would be great, but once I'm finished thanks.  I love it when a customer feels comfortable enough with me that they are willing to go out of their way to share a cuppa with them.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I'm not a youngster with an attitude, I'm old fashioned and march to the old school customer service drum. Respect, Reliability and Trustworthiness are our minimum standards

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We're a small family owned business that believes in old fashioned customer service and value for money, not a large commercial outfit that's forgotten about it's customer satisfaction.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Size of home, ie 3x1, 4x2 with study.  If there are any special windows, i.e. Georgian Style. Single or double storey, if there are difficult to access windows.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We pride ourselves in our work and price the work competitively.  To provide special offers would devalue what we do, having said that we are happy to include track cleans for free for OneFlare customers.

Question 10

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive as we include fly screen dust and frame clean as part of our pricing not as an add on.

Question 11

How do you normally charge for your service?

Accepted Answer

As every property is different, we will quote every job based on it's requirements.  Many factors can affect the price, including but not limited to the current state of windows, accessibility, type and number of windows and if the clean is a single side or both.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in residential windows cleans, however we can do commercial single storey establishments if requested and a case by case basis

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have extensive domestic window cleaning experience and confident we can meet your window cleaning needs to the highest standard.

2020 Window Cleaning Wa

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