Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured with the QBE Insurance Group Limited and provide a written Seven year warranty with all of our work. You do not pay until you are 100% happy!

Question 2

How did you decide to get into your line of work?

Accepted Answer

I started working in the Sanding and Polishing because I was introduced to the industry by a close family friend over 18 years ago and I have loved and enjoyed it ever since.

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can my floor be Sanded and Polished?   Yes! Basically any timber floor can be sanded and polished. There are a wide variety of timbers used as flooring in Australia. Some need to be worked differently than others so it is important to seek professional advice before proceeding.  How long will it take to do my floor?   It depends on the size of the job. However, the average is 2 to 4 days. Once the final coat has been laid the floor should not be used for at least 8 hours.  Can I stay in the house during the work process?   Yes! As long as you have access to living areas without using the sanded section of the house. If this is not possible we strongly recommend you seek alternative accommodation during the drying period.  Does the work create much dust?    No! We are using the latest Dust Free equipment and they have their own in built vacuum systems.  Can the varnish be bad for my health?   No! The products we use are non-toxic and safe for even the most chemically sensitive person.  If I have carpet on my floors do I need to remove it?  No, we can remove and dispose of the carpet when we begin work on your floor. However, if you do choose to remove it yourself you can reduce the price of the job.  Will sanded floors make my house cold?    No! This is a popular urban myth. Northern Europe and Scandinavia are the home of sanded floorboards. The usual temperatures in that part of the world is significantly lower than in Australia. Tongue and groove flooring seals the floor from upward drafts, creating a touch warm environment.  Should I move my furniture prior to the work?   We strongly recommend you move all your own furniture. If not we can move it for you at an extra cost.  Should I have my floor done room by room or all at once?   All at once is preferable, as you can keep costs down by us reducing our travelling expenses. How much will it cost? We start as low as $18.-00 per square metre. However it all depends on the condition of your floor prior to starting, and the type of coating you choose to have applied. As an example the average bedroom is 12 – 14 square metres. Is Bonatech Mega as durable as solvent based finishes? Just like solvent based finishes, the wear-resistance of different waterborne finishes varies. It all depends on their composition. Bonatech Mega is a 100% polyurethane finish and is comparable to premium solvent based polyurethane finishes for wear.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

A Grade Sanding & Polishing is a family owned business operated by Garth Phillips in Brisbane, Australia. Because we have a young family we’re very concerned about the health of the environment, and the people in it. After learning about the damage solvent based polyurethanes can cause we resolved to preferably supply and use non toxic waterborne polyurethanes, hard wax oils & organ oils. Our aim is to supply our customers with top quality workmanship in the healthiest possible way. The products we use are extremely durable and are the result of 20 years of research by the Swedish company BonaKemi, world leaders in waterborne polyurethanes. Go to the page “About Waterborne Polyurethane” to read about the dangers of solvent based polyurethanes and to understand more about the advantages of our waterborne finishes.  We provide prompt and reliable floor sanding and Floor laying services to Brisbane City, Brookfield, Coopers Plains, Corinda, Darra, East Brisbane, Fairfield, Fortitude Valley, Greenslopes, Hawthorne, Highgate Hill, Indooroopilly, Jindalee, Kenmore, Lytton, Moggill, Oxley, Paddington, Rocklea, Sherwood, South Brisbane, Taringa, Toowong, West End, Westlake, Woolloongabba, Yeronga.. and many more. Just contact us with your inquiry.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

In Order for us to provide an accurate quote, we will need to know the number of rooms you require work doing in. The size of each room in Square Meters and the type of flooring required.

Question 6

What makes your pricing competitive?

Accepted Answer

Our pricing remains competitive because we provide the highest standard of work in the industry, we have not increased our prices for the last 8 years, we are able to do this as we get busier and busier each year...

Question 7

How do you normally charge for your service?

Accepted Answer

We normally charge per square meter when laying floors. We can lay your flooring that you purchased yourself or we can supply and lay the flooring you require.

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We have several teams all specialising in different areas ranging from Restoration of existing wooden flooring, for example our restoration team will sand and polish the floor to the point where it looks as good as new... if not better... Our new flooring team will lay any type of flooring you require including Vinyl, floating floors or solid hardwood timber flooring...

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are fully licensed through the Building Services Authority and have over sixteen years experience in the industry. We have a plethora of satisfied customers..

A Grade Sanding & Polishing

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