Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We definitely have business insurance and we guarantee that you will be happy with our services.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have a history of being interested in the arts such as music and painting. Architecture is an art with a technical twist!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Check out our testimonial page on our website!

Question 4

What do you like most about your job?

Accepted Answer

I enjoy improving people's lives through good building/interior design. Every project is unique and therefore the challenges are ongoing. Creativity to client's satisfaction is key.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Depending on the project it is best that the customer knows if the professional is a registered design professional and if they are able to assist with their project from concept design to council/private certifier approval. Management of the entire approval process would save time and money.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. Where are you located? - Crows Nest & Bankstown 2. What are your fees for my project? - Depends on what your after. Is it a new home or an existing home needing extra space/design elements or a business space needing a new look? What is your budget? 3.Can we arrange for a time to meet with you? - Yes, please confirm a date and time to meet at our Crows Nest office. Our fee for the initial design consultation is $120.00. This will be waived should you commence with our services.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

At A & H Building Designers we take our work seriously and we also understand that we deal with different people with needs. We strive to build a strong and friendly relationship with our clients rather than simply providing a rigid and professional service.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

‘Our approach is simply to listen to our clients and provide building design solutions for their projects through great customer service. We always try to make sure that we carefully attend to every project with a personal approach. This allows the client can get involved with all aspects of the project in a relaxed yet professional manner’.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. What is the proposal type (residential/commercial) and location? 2. What is the budget currently at hand?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Obtain a 149 (2) & (5) planning certificate 2. Have some examples/ideas of their intent

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes! Check out our website in the 'what's new' page.

Question 12

What makes your pricing competitive?

Accepted Answer

Most of time it's not the price that helps us win a particular new project but rather our experience and the way we discuss with our clients the stages within the design process. We always provide a professional and personal approach to all new and existing clients.

Question 13

How do you normally charge for your service?

Accepted Answer

Depending on the scope of works, we mainly provide a fee proposal which then is provided to the new client. Our fees are most of the time fixed and we only charge additional fees (at an hourly rate) if the client requests for more than four (4) major changes to the overall design.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We provide building design services for all new residential, commercial, retail and industrial projects.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

As founder of A & H Building Designers and with over 8 years experience in understanding and providing building design and interior design services, I have continued to provide a personal approach to all new residential, commercial, retail and industrial projects.   With a degree in Architectural Studies from the University of New South Wales and having previously completed the advanced diploma in Architectural Technology course at Ultimo Tafe Sydney, it has been an ongoing design experience of working at several Architectural and Interior design firms which subsequently led to the commencement of my multi-disciplinary design practice.

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