Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes and yes. We are fully insured for all heights and carry all the necessary insurances and certifications. We also have money back guarantee for all our work.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I started out in a family run business helping out my father. It was great to spend time with him while getting professional experience in the cleaning industry.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

What makes me most satisfied is when we get good reviews. Even when it's just someone who commends us by word of mouth or through an email.

Question 4

What do you like most about your job?

Accepted Answer

I love over-delivering on a service and making my customers happy. It's a great industry to be in and I love working in this beautiful city.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Be clear about all the services you require and have them put it all in writing so there's no confusion. Ask if they have a money back guarantee. That way, if you're not completely satisfied with the service you have it outlined clearing in writing.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you need to come and inspect the job in-person? The answer depends on the task however for regular office cleaning services the answer is yes, so we can get the price right the first time. It's also important that you meet us and feel comfortable with who you're letting in your office.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have performed hundreds if not thousands of cleaning task without a single insurance claim. We with decades of experience in the cleaning industry you're in good hands.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I started office cleaning in 1993 from smaller business offices to much larger corporations. Both in the private business sector as well as government offices. With over 25 years experience you're in good hands!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We would like to know your address and contact details so we can provide you with and onsite inspection and quotation at a time convenient to you.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We make things easy for you by not requiring you to move furniture, open window blinds, or put down drop-cloths. We provide all the services and equipment required to get it cleaned, hassle-free.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We can offer 100 dollars credit to go towards your office cleaning tasks for regular daily or weekly customers. We look forward to hearing from you!

Question 12

What makes your pricing competitive?

Accepted Answer

We have a lot of experience in the cleaning industry and therefore know how to perform cleaning tasks with quality and efficiency. We also keep up to date with the latest cleaning technologies to give you value for money.

Question 13

How do you normally charge for your service?

Accepted Answer

We normally charge per job so you know exactly what you will be charged week after week. For example, a small to medium size office may cost approximately $70 per week for all regular weekly services.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We particular specialise in regular daily or weekly office cleaning services. However, we also offer additional services such as window cleaning, building wash-downs, sign cleaning, solar panel cleaning, and more.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

In 2007, after many years in the cleaning industry I decided to start my own cleaning company that was primary focused on office cleaning and window cleaning services.

AAA Office Cleaning

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