Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Professional Indemnity Insurance & Public Liability Insurance. Registered with The Tax Practitoners Board and Accredited with software providers requiring regular professional development.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I love bookkeeping, reconciling accounts and the bookkeeping industry in general.  I also have a keen interest in mentoring, training and assisting business owners and managers to keep their books.

Question 3

What do you like most about your job?

Accepted Answer

The opportunity to provide solutions and empower my clients (business owners) to manage their businesses better by understanding their financial reports and streamlining data processes.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Questions regarding training, qualifications and registration. If BAS Agent work required - is the person a registered BAS/Tax Agent? Availability when problem may arise.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much do you charge? What is it that they're looking for, what are their expectations. Assurance of experience & being able to get the assignment done in a timely and efficient manner. Awareness of what they'd be paying for. Someone may charge half another's rate, yet take twice as long.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I can confidently say that I am reliable and trustworthy. I can't honestly say that I am THE most reliable and trustworthy, since I know of quite a few reliable and trustworthy persons in this field.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Customer should base their decision on expertise, training and relevant practical experience, not simply on hourly rate. Someone could quote half as much and take twice as long! Important consideration when meeting is to feel comfortable with being able to work well together in a mutually satisfying and professional manner.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Type of software and approximate turnover; Accounting software being used, if any; Type of business; Nature of services required, expectations.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Have ABN and BAS reporting details available; 2. Keep and have ready all relevant paperwork such as Supplier invoices, sales invoices/EFTPOS receipts, etc; 3. Bank statements/Credit Card/Loan Statements available for reconciliation;

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

First hour's consultation complimentary to new businesses requiring software setup or businesses starting out with new software or transferring from other software.

Question 11

What makes your pricing competitive?

Accepted Answer

I don't 'compete' with other providers.  My rate is based on my own expertise, experience in the field and customer requirements.

Question 12

How do you normally charge for your service?

Accepted Answer

I prefer to consult by the hour since my preferred modus operandi is to set up and/or re-vamp the software so that ongoing requires little assistance or minimal intervention.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Mentoring and Training.  We specialise in assisting with the selection of accounting software and then setting up the software for small to medium businesses and training users in bookkeeping processes and procedures.  We make ourselves available for ongoing support.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Patient mentor with many years practical experience; Registered BAS Agent; Cert IV in Workplace Training & Assessment; Cert IV in Accounting; Accredited with several software providers. Support person with Institute of Certified Bookkeepers - Bookkeepers helping Bookkeepers

Ace Bookkeeping Consultants Pty Ltd

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