Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have been operating since 1998 and have had Professional Indemnity Insurance since Day 1.  We ask that the client signs off our worksheet on the day that they are satisfied with the work completed.    Your files are reviewed by the management team on a regular basis and we ask that if unsatisfied at any stage that you discuss with our management team any concerns of which we will certainly review and resolve as quickly as possible to ensure we are committed to assisting you in your business and standing by our commitment to you as your professional bookeeper.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I saw an opportunity to provide services to small business given my prior experience in office environments firstly as a Girl Friday and finally as a Personal Assistant to an Architect but be able to work from home with a young family.     I started Adminicle Business Services in January 1998 believing I could provide the same service to numerous small businesses but after numerous hours studying/working came to love bookkeeping and saw what I could do to assist clients with their ability to use the accounting programs they were using whilst sharing my knowledge of administration.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Savings of numerous $ for Client re Employees  The prior Bookkeeper was accruing super on overtime over the last ten years.  This amounted to a significant overpayment of super by the client to the employee.  Adminicle has since rectified this by advising of the error to the Super Funds resulting in significant savings.  Further same client - Bookkeeper paid 40 hours per week including their Rostered Day off per month.  Significant expense to my client.  Currently creating a spreadsheet to  ascertain overpayments.

Question 4

What do you like most about your job?

Accepted Answer

Training business owners and their staff in bookkeeping principles and in using bookkeeping software like MYOB and QuickBooks/Reckon •Consulting with businesses to put reliable, easy-to-follow systems in place, and giving them the support they need to maintain those systems

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. What qualifications and experience do you have?   2. Are you able to provide references? 3. Are you insured? 4. Do you do any sort of continuing education to stay up on the latest developments in your field.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Where is my money going as I never seem to have any money in the bank ?  It is very important that all expenses relating to your business are detailed on your Profit & Loss.  This includes HP's, Leases, Interest Charges, Private Drawings.  Often this is allocated to the Balance Sheet and therefore the Client does not see how much he is paying out on liabilities.  By providing this information, the client is fully informed and therefore is enabled make decisions going forward.    What do I need to do as a small business owner?  As professional consultants, we are obligated to keep up to date with the latest legislation.  We share this with our clients via regular newsletters.  Further our staff will provide  templates and/or PDF's of information you require as a small business to keep you up to date and informed.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

1. Training in MYOB and QuickBooks/Reckon with a Certified Consultant 2. Decreased Accounting Costs – By increasing the accuracy of your books, an experienced bookkeeper will save you money at tax time. 3. To Prepare & lodge your Business Activity Statements Stress Free 4. To install and set-up your accounting software with customised Chart of Accounts, Templates & Payroll.  5. Experienced bookkeepers able to relate to the specific issues you are facing and provide their expertise as to how to address them.  6. Experience with numerous companies. - It is helpful to find a bookkeeper who has experience with companies similar to yours.  7. Provision of competent, efficient bookkeepers who will charge you for less hours and will save you money and time in other ways.  For Peace of Mind in trusting someone with your business financials

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

It is important for a Client and a Bookkeeper to have a connection that they are both on the same path in understanding what is required for their Client.  I believe a client should always interview all bookkeepers and get an understanding of what the bookkeeper can do for them.  They need to weigh up the qualifications, costs, and analyse expenses on an ongoing basis to ensure the ability of the business to engage the services of the professional bookkeeper.   It is easy to be duped by Accounting talk.  Get the Bookkeeper to explain things in simple terms to ensure you understand and get advice from your Accountant as per his perception of their understanding of accounting.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to see you to provide an initial consultation.    We believe that with our team, yourselves and your Accountant need to work together to assist your business in growth and we will do all we can to assist you in this area.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1 Create a Budget that details all last years expenses, formulate what you believe are expenses that may occur in the current financial year along with a reasonable % for the current year.  Update and review the budget on at least a monthly basis.  2. Journal private drawings normally expensed to the balance sheet to your profit & loss as 'Other Expense'  This will give you an idea of how much you are spending on a monthly basis for private expenses.  3. Understand your Balance Sheet.  Many customers do not understand where their money is going as interest on Loans, HP's, Lease's s, etc are often not shown in their PL. 2. Journal private drawings normally expensed to the balance sheet to your profit & loss as 'Other Expense'  This will give you an idea of how much you are spending on a monthly basis for private expenses.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Our initial consultation is free.  We will analyse your current accounting file data, generate a report that details positives and negatives, make recommendations that we believe will be beneficial to your business and work with you to ensure what is the most cost effect way going forward.  We do recommend further that you get advice from your Accountant re our advice as we prefer to work closely with them as a team.

Question 12

What makes your pricing competitive?

Accepted Answer

Adminicle provides a professional quality service with staff who are equipped to assist small businesses in growing their businesses.  Our staff can assist with general Data entry, Training, Management, Leadership, Financial Preparation of P&L’s and Balance Sheets, inclusive of Balance Sheet Reconciliations, Budgets, Debtors, Creditors, Payroll, Training, OH&S, WorkCover, Financial viability, Financial Reporting, Tendering of Services, Team Orientation and communications in both financial and administration areas.  We are not your average Bookkeeper and will do everything we can to assist you to grow your business

Question 13

How do you normally charge for your service?

Accepted Answer

Our customers sign up with Adminicle by completing an Ezidebit Direct Debit Request form.  We provide the service to our client, provide an invoice detailing all the work undertaken and ask our client to authorise the work undertaken.   The payment is debited via the clients credit card, debit card or bank account.  We also accept Clients on Account depending on circumstances.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We have been operating for over 15 years and between us have over 65 years experience.  Over the years we have helped numerous businesses manage their operations proactively, enabling them to enter their data correctly and efficiently, understanding instead of reacting to their day-to-day problems.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Janeen Cameron - Registered BAS Agent - QuickBooks/Reckon Accredited Consultant - MYOB Certified Consultant  - Certificate IV in Accounting (Bookkeeping) - Certificate IV in Training & Assessment – Bookkeeping  Staff Qualifications include the following: - Master of Accounting - Certificate IV Financial Services (Accounting),  - Graduate Diploma of Education (ICT) - Graduate Diploma of Education (Biology and Health) - Graduate Diploma of Women’s Health - Bachelor of Science  - Leadership Management Australia, Effective Personal Productivity Program - Timeloft Learning Experiences – Leading the way program - Gallagher Bassett – WorkCover Overview Training - Micropay – Superannuation Workshop - GST & BAS training - Equal Opportunity Commission training

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