Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have a high level of public liability insurance, to cover tree work to an unlimited height. And we have never had to use it!

Question 2

How did you decide to get into your line of work?

Accepted Answer

Having a passion for rock climbing, moving into working with ropes at height wasn't a huge step. Living here in the Blue Mountains, tree climbing was an obvious occupation choice!

Question 3

What do you like most about your job?

Accepted Answer

Who else can say they get to climb a tree for a living? I feel that this is quite a privilege!

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Always check that your arborist is insured. Also check that your tree worker /is/ an arborist - council regulations require tree work to be carried out by a qualified professional. An arborist can provide advice on the health of your trees, safely dismantle large trees, and prune to standards.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

We provide, friendly, professional and qualified and maintain the highest quality workmanship which is fully insured.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The Blue Mountains is a World Heritage Area, and the local council has regulations to manage our urban trees. It may be the case that a permit will be required for the removal of trees on your property. We can assist with determining the correct process.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Choosing to keep the trunk wood as firewood can potentially reduce the cost of the job where access is difficult. If we don't have to spend hours lugging the wood out, you'll save on the job cost! We will of course cut it to manageable size.

Question 8

How do you normally charge for your service?

Accepted Answer

Payment is generally expected upon completion of the job. Cash or bank transfer are best, and cheques are also acceptable.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We pride ourselves on providing a high level of care for your garden. Pruning is performed with the health and well-being of the tree as a primary concern, and is conducted to Australian Standards. Tree removals are undertaken with an awareness and care for the surrounding garden.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Certificate III Arboriculture Working Arborist (Trade Qualified AQF Level 3)  Working arborists are trade qualified to care for trees, and are generally hired to provide basic care, including pruning and/or removal.

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Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

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