Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always be in in this line of work and felt that it was time to venture out on my own.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have had a client whom I provide bookkeeping services via remote access for nearly 10 years and they are very happy with my service.

Question 4

What do you like most about your job?

Accepted Answer

The satisfaction of being able to organise my customer's paperwork while they concentrate on earning the money.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How the bookkeeping is one ie software used or manual using Excel? What type of business have the service provider done work in? Volume of the business and how many hours approximately needed to do the job and is the work on a regular basis?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

My hourly rates - Depends on how regular the work will be starting from $40 per hour How long I have done bookkeeping for - about 30 years Can I help them sort out their paperwork - Yes How long would it take me to get their paperwork up to date - Depends on how messy their paperwork is Do I know a good accountant with whom I work with - Yes I do

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Have over 27 years experience in the industry and my clients have been long term clients

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I am very experienced and flexible and accommodate my services to my client's requirements and I care about my client's overall business.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

I need to know the type of software used or preferred. Work on site or off site ie: work from my home office GST or Non GST business Are the records up to date or how far back does work needs to be brought up to date?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Sort out paperwork according to date and suppliers Ensure all bank statements are available Have previous financial statements available

Question 11

What makes your pricing competitive?

Accepted Answer

I price my rates according to the regular hours that my clients can give me starting from $40 per hour.

Question 12

How do you normally charge for your service?

Accepted Answer

I issue my clients with 7 days term monthly invoices after completing their quarterly or monthly BAS activity form.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Small Businesses Company Secretarial Services

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have over 30 years experience, a Degree in Finance & Commercial Law, Graduate Diploma in Corporate Governance and Cert IV in Bookkeeping. I am a Registered BAS Agent

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