Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We guarantee all our work and provide 7 days free unlimited support after our repairs. You can use this to ask questions about absolutely anything to do with the repair or the computer itself. Its up to you. The service can be used to help teach you or to recap what was discussed on the repair day.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Our team all got into computer repairs because we love computers. We fix them during the day and play on them at night. We talk computers on the weekend and read computer magazines on the toilet! All of us at Affordable Geeks find stepping into computer repairs a blessing, not a chore.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have many stories of customers who if they hadn't called would have simply bought a new computer. People don't realise that their computer can be upgraded and cleaned, running faster than the day they bought it. We love hearing how much money we saved them!

Question 4

What do you like most about your job?

Accepted Answer

All our technicians love computers. We repair them because we love technology and because we love it, we are good at it. Lets face it, we are Geeks. Nothing makes us happier than fixing someone's computer or device and knowing that we did it right the first time.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Nothing. When you contact us, we will ask you the questions that best match the right technician. We ask simple questions you can understand. Don't call out someone who isn't specialised in your repair needs. Let us send the right person to you.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers ask us all sorts of things relating to time, cost and upgrades. We offer free computer advice so if you have a question at any time, just contact us directly. Technology is easy to use and understand, with the right teacher. We are patient and try to teach you as we repair your computer.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our team is made up of franchise owners so we know how important it is to look after you. Employees tend to care about the time and doing things the easy way, not us. We do the job to YOUR satisfaction in the hope you will refer us or use us again one day. Your satisfaction is the only outcome.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Our technicians have more experience and do the job right the first time. All our technicians are franchise owners so they know how important it is to look after you and give you the best deals all the time. We treat all our clients like VIP clients and we have strict rules to ensure quality of work

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Nothing. We will assess, test and repair the device as part of the quoted price. Doesn't matter if the job is difficult or easy. We can do the job properly and thoroughly without watching the clock, rushing and making mistakes.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

No need to do any work at all. We cap all our quotes so there are no hidden surprises. This means you can relax and know we will do all the diagnostics and testing first. We then ask you all the right questions before we start. We aim to make the repair as easy on you as possible.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Anyone who uses us and leaves a 5 star review gets a further 10% off their next visit. No time limits or expiry dates.

Question 12

What makes your pricing competitive?

Accepted Answer

We are a small business and we rely on repeat customers and referrals to survive. We know that giving the best deals all the time is what it takes to get referrals. We cap our charge so there is no hidden costs and unlike our competitors we don't charge call out fees.

Question 13

How do you normally charge for your service?

Accepted Answer

No matter how long it takes you can be comfortable in the knowledge that $99 plus parts is all you will pay. We know our techs are faster at repairs because they are simply the best out there so we prove it by capping all our charges at $99 plus parts. Try us and see that we are the best.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in anything to do with Desktop PC, MAC, laptops and All-In-One Computers. We fix all brands and models. We also specialise in software repairs as well including Windows XP, 7, 8, 10 and MAC OSX of all types. We fix office, outlook, MYOB and more....

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are comprised of a team of 5 people, each with expert skills in different areas of IT repairs. Combined we have over 50 years of industry experience. This means you will ALWAYS get the best person for the job. All our technicians attend regular training and are bound by strict service criteria.

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