Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes I have business insurance and yes I guarantee my work, If you're not happy then I am not happy.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

There was an elderly lady who was panicking about ripples in her carpet and thought she would have to move everything and had no one to help her with furniture and the like. I moved furniture and put her mind at ease and the job was completed with a minimum of fuss. She was very grateful

Question 3

What do you like most about your job?

Accepted Answer

The thing I like most about my job is being somewhere different everyday. meeting new people everyday and not stuck in an office.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Every job is unique in some ways but I have seen almost everything there is to see in this industry and no question is a silly one. I answer honestly

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Silly question but I guess the only way I can answer this one is that I haven't had a call back in at least a decade.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Very experienced with over 25 years with reliable , prompt and quality work, Very reasonable prices and very friendly service and easy going

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Probably room sizes is handy . For re-stretches just an estimate is fine but obviously for supplying new I need exact sizes. For repairs the most important thing is if you have spare carpet or the same carpet in the back of a robe

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The ways you can save money would be to have furniture that is required to be moved cleared and to have  money available on completion.

Question 9

What makes your pricing competitive?

Accepted Answer

I have been in the industry for a long time , so I know what the going price is for the services I provide. Just remember if your not happy with my quote , tell me , but be careful of the cowboys out there.

Question 10

How do you normally charge for your service?

Accepted Answer

Usually I do cash on delivery of the service but can also do internet transfer or accept credit cards via a card reader on site when job completed.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Specialize in all aspects of carpets and domestic vinyl work.  Whether you are a tenant or an owner I can halp.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Free quotes . With over 30 years experience and satisfaction guaranteed I will make you happy that you picked me for your job. Whether it be carpet re-stretching , repairs installation of new or second hand , I can help.

Airborne Carpets

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