Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have unlimited height restriction on our public liability insurance for the sum of $20 Million.  All of our policy details are listed on our quotations and we are more than happy to send through copies of our Certificate of Currency when requested. We do guarantee all work that has been quoted.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Being a family owned and operated company we have always been around the tree service industry and followed in footsteps of older generations.

Question 3

What do you like most about your job?

Accepted Answer

We love providing a service to our customers that can improve the appearance of their property.  It is very rewarding to leave a completed job with compliments of how clean and tidy the site has been left.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Have a clear description in writing of what service they will provide to you and make sure they have all insurances in place.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We pride ourselves on arriving to quotations in the time period provided to customers.  We are always upfront and honest with our quotations and all quotes include a full site clean up unless otherwise requested by the customer to keep the tree waste on site.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We have been in the industry for more than 30 years and our customers are our number priority. We pride ourselves on leaving your property clean and tidy on completion of our tree services.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Make sure we understand the customers needs.  Have a clear description of work to quote on.  Taking care in noting obstacles and structures before providing quotes.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Always engage three separate tradesman to quote on work required. 2. Always check they are insured and have enough insurance to cover any damage that may occur.  Don't be afraid to ask for Certificate of Currency of Insurance details. 3. Do not feel pressured to engage someone on the spot.

Question 9

How do you normally charge for your service?

Accepted Answer

We always like to do a site inspection and offer a no obligation written quote to our customers as pricing is based on carrying out the pruning/removals safely and efficiently.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have a level 3 Arborist on staff who can provide you with the best advice.  By using the most advance rigging equipment available we are able to perform the most difficult of tree removals that are located in areas with minimal access.

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