Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and guarantee our work for 12 months. Our guarantee covers both cost of parts and labour. If you provide your own parts, we can only guarantee our labour where we can see we did something wrong. However if it is your part that failed, we cannot cover labour in that instance.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I got into this line of work as I have always had a great passion in cars. I had spent countless hours on my own garage floor, and my friends and families garages, before I decided it was time to turn my passion into a profession.

Question 3

What do you like most about your job?

Accepted Answer

I get a great sense of pride and joy knowing that my customers and their families are driving around being and safe and equipped for the road as they can possibly be.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

This is a tough one because a professional salesman will be ready to answer any question you might have. The best judge of the "right" professional should be your gut feel. Do you feel confident and relaxed? Or do you feel something is amiss? Also check online reviews to see what is generally said.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long will a minor service take?  1-1.5 hours  How do I get the best life out of my tyres?  Rotate and balance and align every 6 months or 10,000km which ever comes first and check your tyre pressures regularly. If you have trouble checking them come in and we will happily check them for you!

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have years of experience and hundreds of online reviews which demonstrate our passion and professionalism. Just Google or Facebook us and you'll see why our customers love us.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We offer great customer service. All work is carried out by trade qualified professionals and is guaranteed for 12 months. We will tell you what needs attention on your car and won't waste your time and money on anything that doesn't. We have same day turn around on 90% of jobs we do.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The vehicle make, model, registration number, kilometres and log book page criteria. Whether or not you wish to use genuine manufacturer parts only. For repairs, all information on any diagnostic issues e.g. symptoms or how it happens when it happens.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Provide information on any diagnostic issues e.g. symptoms or how it happens when it happens.  2. Regular servicing prevents larger repair bills where a failure in one area can cause failures in others.  3. Maintain tyre pressure for better wear, fuel economy and comfort. **Ask about Nitrofill **

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Tell us you heard about us through Oneflare, and we will offer you a free drop off and pick up service. So just drop your car off with us and we will get you back to where you need to be - and then back again when your vehicle is ready. * Limited to within 8km of our store location.

Question 11

What makes your pricing competitive?

Accepted Answer

We always use our decades of combined experience to accurately quote repair times and cost of goods. If a customer presents us with a better offer from elsewhere and we can see where we might have gone wrong, we will always aim to better it. If it seems dodgy, we will tell you and show you why.

Question 12

How do you normally charge for your service?

Accepted Answer

We are 100% transparent with our pricing. We will always contact our customers for approval before commencing any work. We will not charge you a single dollar more than what you've authorised and we will never charge you for work we did not complete. You will also get a detailed invoice.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in all makes and models of vehicles for all maintenance and repair work - from simpler jobs to engine replacements and drive-line repairs. We make sure our customers cars are safe on the road by having correct tyre fitment and healthy maintenance and repair schedules.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team are trade qualified professionals and we guarantee our work for 12 months. Our team has a combined experience of well over 30 years and our store has been open since 2009. We service thousands of customers every year and maintain a high record on reviews left for us online.

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