Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

yes we do guarantee our work

Question 2

How did you decide to get into your line of work?

Accepted Answer

Since childhood I was fascinated about computers and Internet and as days passed by passion grew stronger and before I knew I was in the line of work

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

(I’m a customer and am standing in line at the checkout behind a very sweet-looking little old lady. She’s a stereotypical, blue-haired, tiny woman dressed in a very nice yellow and pink pantsuit. The cashier is a nice-looking young man in his late teens or early twenties.)  Little Old Lady: *to the cashier* “You know, you’re a very handsome young man, and you can hold down a job. That’s a good thing.”  Cashier: “Thank you, ma’am.”  (The lady then proceeds to chat in a very friendly manner to the cashier. While talking, she’s very slowly and carefully placing one item at a time on the conveyor.)  Little Old Lady: “So, I think my granddaughter would be perfect for you. She’s just turned nineteen, she has a nice job of her own, and she’s pretty. You boys like redheads, right?”  Cashier: *dazed look*  Little Old Lady: “You really should meet her. I just know you two would be perfect for each other! I know these things!”  Cashier: “Um, ma’am—”  Little Old Lady: “So, what do you say? Would you like to meet my Linda?”  Cashier: “Ma’am, I’m gay.”  (At this, the sweet-faced little old lady just blinks and smiles.)  Little Old Lady: “Okay, so you need to meet my grandson instead!”

Question 4

What do you like most about your job?

Accepted Answer

We meet different people every day and we learn about different cultures - we diagnose different issues and we learn more about our industry

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The customer should always enquire - what is the issue and how was it caused and does the technician knows how to fix the issue and whats the warranty time

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Whats the problem ? How long will it take to fix the issue ? How much it will cost ? We diagnose the issue - explain the the customer about the issue and what might have caused it and give them expected price

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are reliable because we know what we are doing as we have been in the industry for a long time and we understand the customer point of view. We are trust worthy coz we are member of ACS(Australian Computer Society) so we understand our responsibility towards our customer and abide by the laws set by ACS.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Honesty, dedication, Integrity and passion for technology drives us.  Business isn’t just about making decisions its about making faster, better, and more profitable decisions and that’s what we are all about

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

depends on job type - if its simple repair - what needs to be repaired and whats the problem and when did it start and what did you do to fix it - if its a new server install or network deployment or site to site connection then depends on whats the site capacity and what services are expected

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

we are business not a charity

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Free Inspection and quotation

Question 12

What makes your pricing competitive?

Accepted Answer

We believe in quality - its simple rule - you get what pay for

Question 13

How do you normally charge for your service?

Accepted Answer

We Charge Hourly for Adhoc jobs and we do have Annual maintenance contract for on going projects

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Designing and deploying end to end IT solutions for small to medium business - were our priority is security, reliability and availability of data and resources

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Industry Experience of 7+ years worked on different platforms Linux , windows  Qualifications :: MIT (master of information technology ) Certification :: MCITP ( Windows ), SCSA (Solaris), DCSE (Dell certified system Engineer), Lenovo Certified.

Amanda Solutions

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