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Frequently Asked Questions
Why should a customer hire you over another service provider?
Honesty, dedication, Integrity and passion for technology drives us.
Business isn’t just about making decisions
its about making faster, better, and more profitable decisions and that’s what we are all about
What experience, skills, qualifications or training do you have to make you the right person for the job?
Industry Experience of 7+ years
worked on different platforms Linux , windows
Qualifications :: MIT (master of information technology )
Certification :: MCITP ( Windows ), SCSA (Solaris), DCSE (Dell certified system Engineer), Lenovo Certified.
Is there a particular aspect of your trade or industry that you specialise in?
Designing and deploying end to end IT solutions for small to medium business - were our priority is security, reliability and availability of data and resources
How do you normally charge for your service?
We Charge Hourly for Adhoc jobs and we do have Annual maintenance contract for on going projects
What makes your pricing competitive?
We believe in quality - its simple rule - you get what pay for
Are there any special offers you would like to offer to Oneflare customers?
Free Inspection and quotation
What are the typical things that you need to know before you can provide a quote to a customer?
depends on job type - if its simple repair - what needs to be repaired and whats the problem and when did it start and what did you do to fix it - if its a new server install or network deployment or site to site connection then depends on whats the site capacity and what services are expected
How can a customer save money before you start the work? Please give 3 tips
we are business not a charity
Are you an insured business and do you guarantee your work?
yes we do guarantee our work
What makes you the most reliable and trustworthy person for the job?
We are reliable because we know what we are doing as we have been in the industry for a long time and we understand the customer point of view.
We are trust worthy coz we are member of ACS(Australian Computer Society) so we understand our responsibility towards our customer and abide by the laws set by ACS.
What questions do customers commonly ask and how would you answer them?
Whats the problem ? How long will it take to fix the issue ? How much it will cost ?
We diagnose the issue - explain the the customer about the issue and what might have caused it and give them expected price
What questions should a customer ask to hire the right service professional?
The customer should always enquire - what is the issue and how was it caused and does the technician knows how to fix the issue and whats the warranty time
What do you like most about your job?
We meet different people every day and we learn about different cultures - we diagnose different issues and we learn more about our industry
How did you decide to get into your line of work?
Since childhood I was fascinated about computers and Internet and as days passed by passion grew stronger and before I knew I was in the line of work
Do you have a favourite customer story you would like to share?
(I’m a customer and am standing in line at the checkout behind a very sweet-looking little old lady. She’s a stereotypical, blue-haired, tiny woman dressed in a very nice yellow and pink pantsuit. The cashier is a nice-looking young man in his late teens or early twenties.)
Little Old Lady: *to the cashier* “You know, you’re a very handsome young man, and you can hold down a job. That’s a good thing.”
Cashier: “Thank you, ma’am.”
(The lady then proceeds to chat in a very friendly manner to the cashier. While talking, she’s very slowly and carefully placing one item at a time on the conveyor.)
Little Old Lady: “So, I think my granddaughter would be perfect for you. She’s just turned nineteen, she has a nice job of her own, and she’s pretty. You boys like redheads, right?”
Cashier: *dazed look*
Little Old Lady: “You really should meet her. I just know you two would be perfect for each other! I know these things!”
Cashier: “Um, ma’am—”
Little Old Lady: “So, what do you say? Would you like to meet my Linda?”
Cashier: “Ma’am, I’m gay.”
(At this, the sweet-faced little old lady just blinks and smiles.)
Little Old Lady: “Okay, so you need to meet my grandson instead!”