Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Licensed and insured. Offer a 12 month warranty of parts supplied (applicable to domestic appliances only and not available to appliances used for commercial use).

Question 2

What do you like most about your job?

Accepted Answer

Meeting and exceeding customer expectations and helping them to get their appliances back up and running...after all we all rely so heavily on our appliances for day to day living.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

What is your call out fee and what does that fee include. What experience do you have? Are you appropriately qualified with the relevant trade certificates? Are you licensed? Are you insured?

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Family owned business that prides itself in the highest level of customer service and satisfaction. Your dealing with the owner and not a contractor or employee that has no interest in the overall business. Backed by experience, technical skill, education qualifications and insurance.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

Appliance Repair Guy offers prompt, honest and affordable service of all your appliance installation, repair and maintenance needs with one hour appointment slots so we won’t keep you waiting around all day and you can get back to what’s important to you.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The type and brand of appliance, model and serial number, the issue and any error code if applicable and if the issue is intermittent or consistent.

Question 7

What makes your pricing competitive?

Accepted Answer

Call out and diagnostics fee includes 30 mins labour - in which time the majority of appliance can be diagnosed and fixed - this is in comparison to some other competitors that will quote lower fees and include less time, costing the customer more once they attend the job.

Question 8

How do you normally charge for your service?

Accepted Answer

Payment options available include: Cash, eftpos, and credit card (Visa and Mastercard). Payment is processed at the time of service.

Appliance Repair Guy

Business contact details

Business description

Browse home appliance repair experts by suburb

Services

Qualifications

Add your review

Reviews (1)

Frequently asked questions

Are you an insured business and do you guarantee your work?

What do you like most about your job?

Need an expert?

Customer

Businesses

Cities

About Oneflare

Oneflare group

Download our apps